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Avery Dennison Corporation

Customer Service Representative

Avery Dennison Corporation - Greensboro, NC

Job Description

 Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.

This position will act as a central point of contact for assigned accounts with specific order fulfillment responsibility for US orders.

 Includes primary duties, responsibilities, and accountabilities; others may be assigned. Describes the major/unique challenges, internal and external customers affected, principal contacts, and, as applicable, the scope of independent action, decision-making, supervisory, and leadership authority.

Proactively communicates with customers to initiate RBO compliance programs.

Follow up with customers on active and expired programs.

Authorization of credit memos or refunds (within policy and according to established procedures)

Authorization of returns

Requests for quality testing of returned products by internal quality staff

Approval and processing of replacement orders

Job Requirements:


High School Diploma and three to five years of experience required or BA/BS degree with 1 years of work experience required.

Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident at all levels (internal and external).

Detail oriented and in possession of good follow-up skills.

Skilled at prioritizing work and multitasking.

Demonstrates solid decision making and problem solving skills.

Proficiency in Microsoft Windows and Office, Lotus Notes, and other software.

Previous Customer Service experience a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Company Profile:
Avery Dennison is a global leader in labeling and packaging materials and solutions. The company’s applications and technologies are an integral part of products used in every major market and industry. With operations in more than 50 countries and 26,000 employees worldwide, Avery Dennison serves customers with insights and innovations that help make brands more inspiring and the world more intelligent. Avery Dennison Corporation (NYSE: AVY) is a Fortune 500® company with sales of $6 billion from continuing operations in 2012. We are based in Glendale, California. - See more at: