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Graybar Services, Inc

Customer Service Representative

Graybar Services, Inc - Fort Wayne, IN

Customer Service Representative','!*!

Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose

Serve as key contact and liaison for customers to ensure total customer satisfaction.','!*!

See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.

Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Ensure timely responses to customers.

Handle all written correspondence received from customers, and reply in a timely manner.

Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.

Participate in corrective branch action to resolve deficiencies.

Take an active role in selling Graybar goods and services on all inbound calls.

Provide support on product selection and application.

Participate in Continuous Improvement Teams in an effort to limit rework and improve services.

Other duties as assigned.

Requirements

Minimum Job Requirements

Minimum of 1 year experience required

High school diploma or GED required

Preferred Job Requirements

2-3 years experience preferred:  Some retail or counter sales experience preferred.

Two-year degree preferred

Knowledge, Skills, and Abilities

Knowledge

Knowledge of branch inventory products and the Company's services

 Skills

Strong communication skills

 Abilities

Ability to handle a variety of customer situations with enthusiasm and tact

Ability to work with all levels of employees and management, both internally and externally

Working Conditions

Traditional office environment.

EOE Minorities/Females/Protected Veterans/DisabledClick the link to view your equal employment rights (EEO Is the Law) - http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf','Indiana-Fort Wayne','','','Customer Service Representative

11 days 5 hours ago

Graybar Services, Inc

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Customer Service Representative Graybar Services, Inc - Fort Wayne, IN, United States

   

Location: Fort Wayne, IN

Company Profile:
As a leading distributor of electrical, communications, data networking and security products, Graybar helps its customers power, network and secure their facilities with speed, intelligence and efficiency. From its humble beginnings in 1869 as Gray & Barton to becoming one of North America’s largest employee-owned companies, Graybar has a history of working to the advantage of its customers, manufacturers and employees.