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Pitney Bowes Inc.

Customer Service Representative

Pitney Bowes Inc. - Appleton, WI

Client Service Associate

Multiple positions available

You will enjoy the following benefits:

• Our Contact Center has a casual work environment with an on-site workout room & Wellness Clinic

• We offer 2 weeks paid vacation & 12 paid holidays per year to all employees!

• Full time positions also include: medical & dental benefits, 401k, tuition reimbursement, an employee discount employee program & more

About the Opportunity

The Client Service Associates are responsible for providing premier customer service by communicating with clients through the use of phone and e-mail. The position interacts with our team of associates, providing top-notch customer support, resolving problems for both external and internal clients and processing revenue related transactions.

Build. Deploy. Bridge. Grow.

Responsibilities include, but are not limited to:

• Evaluate client accounts

• Resolve client questions as it pertains to billing

• Maintain client account information

• Understand the value of our products and services.

We seek candidates who can thrive in a fast-paced, friendly environment and handle deadline pressure.

Qualifications

• Technical proficiency in MS Word. Excel, & email

• Technical proficiency in e-mail and Internet

• High School Diploma or GED

• Must be able to efficiently use multiple computer applications simultaneously

• Ability to effectively communicate both verbal and written

• Full Time shifts between 7am-7pm, Monday-Friday

Preferred Qualifications:

• Call Center experience preferred, but not required

The Team

Within our Small/Medium Business (SMB) Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We are a leading global provider of postage meters and have approximately one million meters installed in North America and over three-hundred thousand meters installed in other international markets.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Apply for this job at https://pitneybowes.contacthr.com/58866151

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Customer Service Representative Pitney Bowes Inc. - Appleton, WI, United States

   

Location: Appleton, WI

Company Profile:
Pitney Bowes Inc. provides technology solutions in the United States and internationally. Its Small & Medium Business Solutions segment is engaged in the sale, rental, and financing of mailing equipment and postage meters; provision of shipping management solutions; and provision of logistics management systems that can be integrated into mail centers, desktops, and production shipping environments, as well as revolving credit and deposit solutions. The company’s Enterprise Business Solutions segment provides equipment and services that enable large enterprises to process inbound and outbound mail. This segment offers digital color printing systems, inserting equipment, and sorting equipment; and white paper factory solution that allows customers to create and print mail pieces, insert these mail pieces into envelopes, apply the appropriate postage to the envelope, and sort the envelopes by zip code and realize reduced postage costs. Its Digital Commerce Solutions segment provides various software solutions, which enable data quality integration, geocoding, location intelligence, and predictive analytics into daily workflows and business systems; customer engagement and communication solutions; data management products and solutions; e-commerce parcel management solutions; and direct marketing programs. This segment also offers services through traditional software licenses, enterprise platforms, software-as-a-service, and on-demand applications. The company also provides support services. Pitney Bowes Inc. markets its products through its sales force, direct mailings, outbound telemarketing, independent distributors, and the Internet to various business, governmental, institutional, and other organizations. The company was formerly known as Pitney Bowes Postage Meter Company. Pitney Bowes Inc. was founded in 1920 and is headquartered in Stamford, Connecticut.