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Assurant Inc.

Customer Service Representative

Assurant Inc. - Albany, OR

The Customer Service Representative (CSR) position has direct impact on the customer's satisfaction and experience with our company, products, and services. This role is responsible for providing superior service to our customers who have purchased extended warranty contracts for wireless cell phone handsets. Key responsibilities include verbally collecting pertinent information for the customer over the phone, determining insurance coverage on each claim, and providing the appropriate resolution based on Assurant company guidelines and values.
- Successful CSRs are able to respond with empathy during difficult customer conversations, while simultaneously entering data on different screens.
- Answer incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
- Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.
- Follow standard screens/scripts as appropriate.
- Maintain and update customer account records as needed.
- Appropriately escalate customer questions and issues when necessary according to guidelines.
- Assess client needs and resolve claims according to insurance policy provisions and customer service guidelines.
- Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
- Gather information and examine forms, policies, and other records as provided by claimant and other agencies orresources to make appropriate determination of resolution.
- Forward suspected fraudulent and questionable claims to appropriate personnel.
- Balance workload based on business needs between paperwork and in-bound calls. Responsible for meeting deadlines and requirements.
- Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.
- Build and maintain effective working relationships and support teamwork in meeting company goals.
- Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals.
- Maintain professionalism with all contacts, both internal and external and treat individuals with respect.
- Participate in special projects, assume new responsibilities, and adjust priorities as requested.

Basic Qualifications Required - Experience, Skills, and Knowledge:

High school diploma or GED
Minimum 6 months previous customer service experience
Ability to type 25 words per minute

Other Requirements:

Excellent customer service and communication skills
Ability to multi-task

Preferred Experience, Skills, and Knowledge:

Minimum of 1 year experience as a Customer Service Representative in a call center environment
Experience moving between multiple screens while entering data
Bilingual a plus

Additional Info Job Industries Customer Service

16 days 3 hours ago

Assurant Inc.


Customer Service Representative Assurant Inc. - Albany, OR, United States


Location: Albany, OR

Company Profile:
Assurant, Inc., through its subsidiaries, provides specialized insurance products and related services in North America, Latin America, Europe, and internationally. The company operates through four segments: Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits. The Assurant Solutions segment provides domestic and international extended service contracts and warranties with coverage on mobile devices, personal computers, consumer electronics, appliances, automobiles, and recreational vehicles; preneed life insurance to address funeral costs at death; and international credit insurance that offers protection from life events and uncertainties that arise in purchasing and borrowing transactions. The Assurant Specialty Property segment offers lender-placed and voluntary homeowners insurance, lender-placed and voluntary manufactured housing insurance; lender-placed flood insurance, multi-family housing insurance, and property preservation services; and restoration and inspection services. The Assurant Health segment provides major medical insurance, short-term medical insurance, and limited benefit coverage to individuals and families; and medical insurance to small employer groups. The Assurant Employee Benefits segment offers group disability, dental, life, vision, and supplemental products, as well as individual dental products. This segment also reinsures disability and life products. The company distributes its insurance products and services through various distribution channels, including independent employee benefits specialists, brokers, managing general agents, life agents, financial institutions, mortgage lenders and servicers, retailers, funeral homes, association groups, and other third-party marketing organizations. Assurant, Inc. was founded in 1969 and is headquartered in New York, New York.