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The PNC Financial Services Group

Customer Service Representative (Work at Home Opportunities) - Military veterans preferred

The PNC Financial Services Group - Kalamazoo, MI

Following the completion of training, this call center position offers the opportunity to immediately transition to work from home on a daily basis, or continue to work on site. For the purposes of technology support, we recommend that virtual, work at home employees live within a 1 hour drive of the Kalamazoo Care Center.Additional requirements for success in a virtual, work at home role include:\u2022 Work Space \u2013Must be able to provide a dedicated, confidential work space which includes a door that can be closed for privacy. \u2022 Multitasking \u2013 Ability to navigate or toggle many screens and maintain chat conversations with your team simultaneously.\u2022 Phone line \u2013 Must provide an employee-paid, dedicated phone line, solely for the use of customer call routing; line must not have call waiting/forwarding.\u2022 High speed internet \u2013 Must provide employee-paid, high speed internet service (5MB or higher connection speed); no dial-up or satellite dish connections.In addition to a competitive base salary, this position offers the opportunity to earn up to $650 per month in performance-based incentives, flexible scheduling options, as well as offering consultants the opportunity to work from home on a daily basis following the on-site training.At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a call center Customer Service and Support Representative, you will provide routine service support to PNC customers who initiate contact with the PNC Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. Conversations with customers can take place through various channels, such as phone, email, and chat. The Customer Care Center is based in Kalamazoo, MI.

7 days 5 hours ago

The PNC Financial Services Group


Customer Service Representative (Work at Home Opportunities) - Military veterans preferred The PNC Financial Services Group - Kalamazoo, MI, United States


Location: Kalamazoo, MI

Company Profile:
PNC offers a wide range of services for all our customers, from individuals and small businesses, to corporations and government entities. No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary for financial success. Retail Banking We provide deposit, lending, cash management and investment services to more than 6 million consumer and small business customers across 19 states and the District of Columbia. Customers can bank whenever and wherever they want via more than 2,600 branches, online and mobile services along with 9,000 ATM machines, many of which can be used to make deposits and cash checks. The award-winning Virtual Wallet® helps to save and spend smarter, and avoid unnecessary fees. Cash Flow InsightSM is an online resource for small businesses to track and manage cash flow.