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Customer Service Representative - Insurance

Cognizant - Des Moines, IA

Job Responsibilities: Due to expanding our business, we are adding additional Customer Service Reps to our team.  • Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service.• Counsel customers/agents on underwriting eligibility and policy coverage and/or options. • Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products. • Upgrade coverage and sell new coverage/products to existing customers as appropriate. • Review phone requested cancellations and reinstatements and make appropriate decisions to resolve. • Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries. • Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents. • Accountable to build/maintain effective relationships with customers/agents.• May provide agency and internal support on information input processes. • Handle special projects/other related assignments as delegated by Team Manager.

13 days 6 hours ago



Customer Service Representative - Insurance Cognizant - Des Moines, IA, United States


Location: Des Moines, IA

Company Profile:
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.