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Customer Service Representative III

Boeing - Centennial, CO

Location Centennial CO - US Job DescriptionAviall, A Boeing Company is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Aviall has an entrepreneurial spirit and a can-do culture with the backing of one of the world's best companies, Boeing.The Customer Service Representative will process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction. Job Responsibilities: Maintains direct contact with customers before and/or after the sale.Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.Responds to customer inquiries.Works with various departments to meet maintenance services sales goals.Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.Completes special projects and other duties as assigned. Job RequirementsMinimum Requirements:Education: H.S. Diploma or EquivalentExperience: 4 years inside sales or customer service experience Skills: Basic PC Skills, Good Communication Skills Preferred Qualifications:Education: College Degree in Business or Aviation; College Level CoursesExperience: 4-6 years sales, customer service, warehouse or maintenance experience in the aerospace/aircraft parts sales, distribution and/or mfg.IndustryCertifications: A&P Certification and/or Private Pilot's LicenseDivision Aviall Job Type Full-time Travel Yes

19 days 5 hours ago



Customer Service Representative III Boeing - Centennial, CO, United States


Location: Centennial, CO

Company Profile:
Boeing is the world's leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft combined. Additionally, Boeing designs and manufactures rotorcraft, electronic and defense systems, missiles, satellites, launch vehicles and advanced information and communication systems. As a major service provider to NASA, Boeing is the prime contractor for the International Space Station. The company also provides numerous military and commercial airline support services. Boeing provides products and support services to customers in 150 countries and is one of the largest U.S. exporters in terms of sales.