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PPG Industries

Customer Service Representative- Color Library

PPG Industries - Strongsville, OH

['Customer Service Representative- Color Library','1700008092','United States-Ohio-Strongsville-Strongsville','PPG','Full-time','','Nov 30, 2017','!*!PPG: We protect and beautify the world. At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit and follow @ PPG on Twitter.

Why join us:With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

Your personal strengths will empower you to succeed and make an impact from day one.

You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.

Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.

Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.

You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world.

Provide Color Library and E-tools phone support to internal and external customers.

Color Library - Assist customers with their color related inquiries by referencing global color database (GRID), other reference material available, as well as collaboration with color lab personnel.  Continuously update materials to reflect latest color information.

E-Tools - Provide customers with assistance in registering, accessing, and navigating through our electronic customer facing tools, including on-line ordering, on-line color look up, and web sites. 

Database Maintenance - Assists in maintaining the quality and integrity of unique customer information within the customer knowledge database;  Logs incoming/outgoing customer calls within the PPG Customer Relationship Management Database –CTS.

Continuous Learning – stay up-to-date on procedures, tools, and system upgrades

Mentor Others – share expertise and provide mentorship to persons new to knowledge areas

Projects – assignment to support customer service process improvements as assigned by supervisor, i.e. procedures, studies','!*!REQUIREMENTS:

High School Degree or Equivalent

Computer Skills – proficiency with Microsoft Office Suite & Windows

Proficient key board skills

Excellent verbal communication skills, including phone etiquette

Flexibility to work department hours of operation


Customer Service/Call Center experience

Knowledge of Automotive Refinish industry

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check. PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing To read more about Equal Employment Opportunity please see attached links:','Customer Service Representative- Color Library

6 days 6 hours ago

PPG Industries

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Location: Strongsville, OH

Company Profile:
PPG Industries' vision is to continue to be the world’s leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. Sales in 2012 were $15.2 billion. PPG shares are traded on the New York Stock Exchange (symbol: PPG).