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Veritiv Corporation

Customer Service Professional III

Veritiv Corporation - Fairfield, OH

Veritiv has an expansive North American network with more than 180 locations, and we do business with

more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our

systems and processes to support a successful and sustainable future. We don't just encourage an

entrepreneurial spirit, we embody it.

Are you looking to join a company where you feel empowered in your work and your job is not just a job,

but a path toward a rewarding and successful career? Do you want to be part of a company that

customers and suppliers not only want to do business with but need to do business with?

If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply

to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where

you can realize your full potential.

Position Description

The Customer Service Professional position is in our Print segment and is responsible for building customer loyalty and confidence by receiving and responding to customer inquiries via all channels. Works directly with the customer and sales professional as a main source for Veritiv’s products, service, and problem resolution. Ensures that customer expectations are met. Continually strives to improve customer relationship.

Job Responsibilities:

Communicates with customer to understand needs and concerns

Develops solutions for customer independently as well as with field rep or manager

Performs basic merchandising and order placement independently or with assistance from internal merchandising team supporting the direct order entry and follow up on those orders

Places, Monitors, and Tracks customer orders received

Manages and tracks all back order and open orders

Processes credits and returns in a timely manner

Identifies, monitors and resolves potential problematic customer issues including service failures etc.

Maintains open lines of communication with external and internal customers

Solves a range of straightforward problems; analyzes possible solutions using standard procedures

Recommends changes in process and procedures based on customer feedback

Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction

Uses available toolset to organize and communicate

Upsells, Cross sells and substitutes items

Contributes to providing a safe work environment

Performs other related duties and responsibilities as required or assigned

Required Skills

Punctual and regular attendance

Good customer service skills (friendly, courteous and helpful)

Good communication skills (listening, verbal and written)

Basic negotiation skills

Ability to recognize and resolve majority of issues independently

Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills

Ability to prioritize, set and consistently achieve goals, strong time management skills

Good team player (peers, other functions, management)

Good understanding of Veritiv products, services, processes and procedures

Demonstrates a willingness to learn

Good system skills including but not limited to: Salesforce, Zilliant/P2P, Uniscore/MAX, SFD/DataPoint, Microsoft Word and Excel

Can communicate to all levels within the organization

Required Experience

College degree preferred

2-5 years Customer Service experience required

2-5 years industry experience preferred

Working Conditions/Physical Requirements: Office Environment

Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

23 days 13 hours ago

Veritiv Corporation

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Customer Service Professional III Veritiv Corporation - Fairfield, OH, United States

   

Location: Fairfield, OH

Company Profile:
Veritiv is a North American leader in business-to-business distribution solutions. Helping shape your business success drives everything we do. Our name is based on this commitment and on the core strengths of our business. Derived from verity, it says we’re true to our word, our beliefs, and your needs. The words connective and active in our name signify that we collaborate with you to create solutions that work hard for your business. In today’s rapidly evolving marketplace, you need an edge. You want to increase efficiency, productivity, predictability and sustainability while cutting costs. Our packaging, print, facility, publishing and print management solutions span the entire lifecycle of business operations so you can achieve these goals. And with our industry-leading expertise, proprietary tools and creative ideas, you’ll get the help you need to stay ahead.