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SpartanNash

Customer Service Manager

SpartanNash - Genesee, MI

Customer Service Manager

in

Genesee

Michigan

NOTE: This position is only located at the Genesee VG's store._____________________________________________________Welcome to SpartanNash! We are excited that you have chosen to apply with us today.Please take a moment to review this position and then read the application overview and instructions below. Depending on the position you are applying for, the application process will take between 10 and 40 minutes.SpartanNash is an equal opportunity employer (minorities/women/disabled/veterans) VEVRAA Federal Contractor ___________________________________________________________POSITION SUMMARYResponsible to lead the day to day activities of the front end operations in a retail store, ensuring the guest assistance, customer service, cashier, and cash office areas are fully staffed, trained and operating to company standards. Responsible for the financial aspects of the front end operations of the store.MINIMUM REQUIREMENTS DEGREES High School Diploma (Required) or equivalent (GED). JOB EXPERIENCE Two years of retail experience preferred. SUPERVISORY EXPERIENCE ONE (1) YEARRESPONSIBILITIES AND ESSENTIAL DUTIESManage a team that completes all front end cash register purchases (i.e., cash, check, debit/credit/EBT cards, gift certificates) and other transactions (i.e., bottle return, money order) to ensure accurate and timely transactions as well as high levels of customer service.Assist team with transaction corrections (i.e. refunds, over rings, credits) as needed.Maintain constant follow-up to ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items, and handle spoiled/damaged products per established guidelines.Maintain knowledge of the store?s sales program including ad items, special prices, coupon deals and other features.Oversee the cash office team to ensure the bookkeeping and cash controls are maintained per company audit standards.Implement and maintain work schedules, labor control and payroll expense control programs for the department.Implement the OWN IT! (One customer to Wow Now by Interacting and providing Total satisfaction) service programs, and models high standards of service to achieve a customer oriented store.Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals. Develop and monitor department budget as required.Make recommendations to improve current programs and processes.Maintain a clean and well-stocked department; ensure the department complies with Company standards.KNOWLEDGE, SKILLS ABILITIESStrong written and verbal communication, and bookkeeping skills. Good organization, prioritization, decision-making, problem solving and conflict management skills. Strong leadership abilities with capability to work in a hands-on environment. Good strategic planning and business acumen skills. Good knowledge of retail store operations; knowledge of retail management systems. Proficient in Word, Excel and PowerPoint. Bilingual skills helpful based on demographic region.PHYSICAL REQUIREMENTThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required t

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SpartanNash

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Customer Service Manager SpartanNash - Genesee, MI, United States

   

Location: Genesee, MI

Company Profile:
SpartanNash (Nasdaq: SPTN) is a Fortune 500 company and the largest food distributor serving military commissaries and exchanges in the United States, in terms of revenue. The Company’s core businesses include distributing food to military commissaries and exchanges and independent and corporate-owned retail stores located in 44 states and the District of Columbia, Europe, Cuba, Puerto Rico, the Azores, Bahrain and Egypt. SpartanNash operates 167 retail stores, including Bag ‘n Save, D&W Fresh Markets, Econofoods, Family Fare Supermarkets, Family Fresh Market, Family Thrift Center, Forest Hills Foods, Glen’s Markets, No Frills, Sun Mart, Supermercado Nuestra Familia, Valu Land, and VG’s Food and Pharmacy.