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CVS Caremark.

Customer Service Manager - Healthcare Call Center

CVS Caremark. - Rockford, IL

TitleCustomer Service Manager - Healthcare Call CenterPosition Summary Coram/CVS Health is looking for a dynamic individual with call center leadership experience for our Customer Service Manager role in MacHesney Park, IL.  As the Customer Service Manager you will lead a team of around 20 employees supporting patients who require a feeding tube for their nutritional needs. This is an order processing center with high call volume.   In this role, you will lead Customer Service Representatives with the following tasks: new patient intake and order processing, change order processing, refill orders, and general customer service. You will be responsible for driving and maintaining the highest levels of quality and customer service while managing costs and increasing productivity. Coram/CVS Health is looking for an individual who leads by example while building a high quality customer focused team. You will be expected to develop your team through coaching and mentoring managers and supervisors.  Additional responsibilities:   *  Perform quality control checks on patient accounts to determine if all required documentation is correct and on file.     *  Maintain open and ongoing communication with departments and branch offices.     *  Manage various reports for tracking purposes, including budgeting.    *  Improve and maintain employee morale.     *  Develop corrective action to resolve deficiencies and/or improve results.    *  Responsible for hiring, coaching and conducting performance management reviews to ensure team benchmarks are achieved.         Become part of the Coram/CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement. Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.       Learn more about us: or    Req ID714828BRSourcing RequisitionNoStateILBusiness AreaCoram CVS/specialty infusion services Location - State/CityIL - MacHesney ParkJob CategoryManagementCityMacHesney ParkPreferred Qualifications *  Experience in the following fields: Medical billing, PBM, Healthcare, DME, Enteral Nutrition *  Bachelor's or Advanced degree. Job Type (Expected Hours Category)Full Time Location codeOF286Requisition TemplateProfessionalEducationEducation or experience equivalent to a Bachelor’s degree required.FLSAExempt Clinical Licensure RequiredN/A Zip Code61115-8358Required Qualifications* Minimum 5 years call center management experience* Minimum 5 years experience in customer service.* Experience leading a team of 20 or more. * Organizational change management experience  * Proven ability to multi-task in a fast paced environment. * Excellent communication skills, including a strong command of the  English language and the ability to clearly articulate program details to customers over the telephone.   * Proficient to advanced PC skills including MS Office, specifically Excel, Outlook and Word. Business OverviewCoram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS HealthCVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

9 days 17 hours ago

CVS Caremark.


Customer Service Manager - Healthcare Call Center CVS Caremark. - Rockford, IL, United States


Location: Rockford, IL

Company Profile:
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. Through our unique suite of assets, we are reinventing pharmacy to offer innovative solutions that help people on their path to better health. We are focused on enhancing access to care, lowering overall health care costs for plan members and payors, and improving health outcomes.