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International Game Technology

Customer Service Floor Rep

International Game Technology - Reno, NV

IGT/Reno Airport - Customer Service Floor Rep: full time

Customer Service Floor Rep

Position Overview:

IGT is interviewing for our next customer-service oriented superstar! If you are someone who enjoys being face-to-face with all types of people, assisting them with their questions, as they travel to and from, and feel comfortable handling money - please keep reading. IGT has a fulltime position stationed at the Reno-Tahoe Airport attending to our three different gaming areas. We hope you like being active because IGT’s slot machines, which you will attend to, are dotted throughout the airport. We are looking for those who can work a varied shift between 4:00am-10:30pm and open to making $12.00/hr or $12.60/hr when working the swing shift. This position receives full IGT benefits. There is opportunity for gratuities and growth with the company. Come meet new people and get the chance to work with the IGT family!

What a day-in-the-life of a Slot Attendant or what we like to call a Customer Service Floor Rep looks like:

• Handles a good amount of money and traveler’s checks, as it relates to slot game play, so you will act as a banker/cashier

• You will need to verify and pay Jackpots to customers, so you must be detailed oriented and accurate

• Assist with the three different gaming areas throughout the Reno Tahoe Airport.

• Interact with players and travelers doing your best with their questions to point them in the right location

• With your excellent customer service skills help resolve minor customer concerns/disputes

• You will validate/redeem machine tickets

• You will need to load voucher paper/slot tickets into machines to make sure it is always ready for game play

• You will need to do minor maintenance on slot machines as required such as replacing light bulbs, clearing bill validators and clearing printer jams

• Take pride in your work and make sure you maintain and clean your sections throughout your shift

• Be flexible to take on other duties assigned to you from your manager

• You need to have the ability to learn and understand the basics of a pay table

Required Qualifications

• A High School Diploma or GED is required

• 1 years’ experience in customer service

• Position requires walking and standing for long periods of time

• Ability, flexibility, and willingness to work varied shifts including overtime

• Must have the ability to maintain a neat appearance being customer facing

Preferred Qualifications

• Gaming floor operations and/or money handling

22 days

International Game Technology


Customer Service Floor Rep International Game Technology - Reno, NV, United States


Location: Reno, NV

Company Profile:
Longevity means IGT is doing something right. Since 1981, IGT has been the leading company specializing in design, development, manufacturing, distribution, and sales of computerized gaming equipment, software, and network systems worldwide. But IGT history reaches well beyond its nearly 30 years of business.