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Navistar, Inc

Customer Service Engineer

Navistar, Inc - IL, USA

Overview
Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we\u2019re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.
It's UPTIME at Navistar!
 
The CSE (Customer Service Engineer) will provide highly visible support to our customers with emphasis on Dealers and Fleets- by assisting with Warranty Responsibility and Fleet Service assistance. You will monitor and identify trends via dashboard tools and regular onsite visits. You will travel to various fleet technical service locations throughout the Ohio and Indiana regions. You will maintain and develop outstanding customer relations and help advise Fleet Service technicians and teams on best practices for all of our Navistar products.
Position Purpose and Requirements
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions or case system, including Tier 1 and Tier2 support levels. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.  Provides information tracking, billing/invoicing and report support.
 
Basic Requirements:

Bachelor\u2019s degree and at least 5 years of customer service experience and technical product knowledge

OR

Master\u2019s degree and at least 3 years of customer service experience and technical product knowledge

OR

At least 7 years of customer service experience and technical product knowledge

Additional Requirements

Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

 Proficiency with MS Office Suite

Competencies:

Conflict Management
Negotiating
Problem Solving
Time Management
Written Communication

Compliance/Marketing Requirements
Visit us at www.Navistar.com to discover more about our organization
 
It's Uptime at International
 
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

23 days 4 hours ago

Navistar, Inc

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Customer Service Engineer Navistar, Inc - , IL, United States

   

Company Profile:
Our innovations drove America's move from family farms to agricultural dominance. Then from local economies to the largest economy in the world. Today, wherever innovation drives global markets forward, you'll find us taking the lead. We are Navistar. And this is our drive to deliver.