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CVS Caremark.

Customer Service Coordinator

CVS Caremark. - Orlando, FL

Customer Service Coordinator

Job Description

Title

Customer Service Coordinator

Position Summary

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

This position provides phone

support, accommodates product and service information requests, documents

schedules shipments of medication, and triages complaints. Additionally,

responsible for recording call history in database and forwarding information to

appropriate department for prompt follow-up and accurate and timely resolution.

Key Responsibilities:

Receives

incoming phone calls from customers and satisfies requests within their scope

Enters

patient and case information into software system, answers inquiries, processes

patient assistance requests, and provides callers with complete and accurate,

information concerning their shipments, application, prescription, or patient

assistance programs

Documents

customer requests, inquiries, and complaints in call history database and

ensures timely closure of all assigned open issues. Forwards issues to other

departments and follows-up to ensure timely resolution.

Serve

as subject matter experts as needed

Schedules

shipments of medication and tracks deliveries

Ensures

the highest quality of care is provided and is in compliance with federal,

state, and local regulatory requirements and established departmental policies

and procedures

Ensures

individualized goals are met

Displays

professional behavior, which aligns with company’s overall code of conduct and

ethics

Other duties as assigned by

leadership

Req ID

720632BR

Sourcing Requisition

No

State

FL

Business Area

CVS Health

Location - State/City

FL - Orlando

Job Category

Advanced Care Scripts

City

Orlando

Preferred Qualifications

CPR

experience

Knowledge

of health care and health care systems to include PBM/Specialty Pharmacy

Successful

applicants will be detail oriented and have strong organizational skills.

One year Call center experience

Job Type (Expected Hours Category)

Full Time

Location code

OF527

Requisition Template

Professional

Education

High

School Diploma or equivalent

FLSA

Non Exempt

Clinical Licensure Required

N/A

Zip Code

32809

Required Qualifications

High

School Diploma or equivalent

Six

months customer service call center experience, preferably in a high-volume

environment

Six

or more months working in either Microsoft Excel, Outlook, or Word

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW

and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Skills/Requirements

Job Reference #:

1048355

14 days 12 hours ago

CVS Caremark.

Apply Now

Please review all application instructions before applying.

Location: Orlando, FL

Company Profile:
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. Through our unique suite of assets, we are reinventing pharmacy to offer innovative solutions that help people on their path to better health. We are focused on enhancing access to care, lowering overall health care costs for plan members and payors, and improving health outcomes.