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Fm Global

Customer Service Consultant

Fm Global - Walnut Creek, CA

Overview - External
The Customer Service Consultant aids clients in managing fire protection impairments at their facilities throughout San Francisco Operations. Impairments are documented and communicated to internal personnel to allow for appropriate business actions.
Responsibilities - External

Manage impairments to automatic fire protection/detection systems. Work with clients to minimize the extent and duration of impairments
Work with Consultant Engineers to determine potential loss scenario and damages for impairments
Coordinate high importance impairment communications to Account Teams
Coordinate action plans for locations with extended impairments and idle/vacant locations
Manage high-volume inbound calls and emails from clients
Ensure clients and internal engineers are assisted and data entered in a timely mannerĀ 

Qualifications - External

Bachelor\u2019s degree or equivalent, or College Certificate/Diploma in Fire Protection Program, or equivalent industry experience
Proficient in Microsoft Outlook, Word and Excel
Excellent oral and written communication skills
Strong organizational and time management skills
Effective multitasking and prioritization
Expectation to hold this position for at least 3 years.

15 days 18 hours ago

Fm Global


Customer Service Consultant Fm Global - Walnut Creek, CA, United States


Location: Walnut Creek, CA

Company Profile:
FM Global provides comprehensive global commercial and industrial property insurance, engineering-driven underwriting and risk management solutions, groundbreaking property loss prevention research and prompt, professional claims handling. As a mutual company, our products and services directly support our clients' overall risk management objectives through: