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Macy's, Inc

Customer Service Associate - Market at Macy's, Part Time: Northshore Mall

Macy's, Inc - Peabody, MA

Customer Service Associate - Market at Macy's, Part Time: Northshore Mall','710120578','!*!Job Overview:  

The Market @ Macy’s is a new and exciting opportunity that merges outside brands with Macy’s stores. This unique retail offering will feature pop-up markets in select Macy’s stores. The Market @ Macy’s Customer Service Associate is responsible for helping each brand adapt to the new shopping landscape by providing outstanding customer service, creating an exceptional shopping experience, completing POS transactions, and delivering a clean, neat, and easy to shop environment. The Market @ Macy’s Customer Experience Associate is also responsible for unpacking new merchandise when delivered and replenishing merchandise as needed.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.  Details on Macy's schedule options are available during the interview process.

Essential Functions:

Provide an exceptional customer shopping experience by ensuring the customer are always the #1 priority

Service the customer in a helpful and friendly manner including POS transactions, credit and Loyalty program enrollment, and helping them to find what they are looking for

Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

Determine customer needs based on personal features and other customer preference related factors

Suggest additional merchandise to compliment customer selection

Invite customers to come back and thank them by name whenever possible

Deliver a clean, neat, and easy-to-shop store environment; maintain sales floor and fitting room recovery standards

Execute merchandising and reverse logistics tasks timely and accurately to include placement of merchandise to standards, movement of fixtures and merchandise, stockroom maintenance and organization when applicable; replenishment to the sales floor

Collaborate with peers and managers to coordinate merchandise movement needs with other tasks

Adhere to Asset Protection and inventory control and compliance procedures

Familiarize self of each brand’s product knowledge

Be friendly and outgoing towards vendor owner when they visit The Market @ Macy’s

Perform these functions in an efficient manner; flex between tasks as directed by a supervisor

Complete necessary training for each new brand in The Market @ Macy’s

Regular, dependable attendance and punctuality

Perform other duties as necessary



Education /Experience

No specific educational accomplishments are necessary. No experience is required.


Communication Skills


Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.


Reasoning Ability


Self-starter, able to work independently and as part of a team and must have good time management skills.


Physical Demands


This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. May involve reaching above eye level.

Other Skills

Possess a strong sense of urgency. Must enjoy meeting and interacting with customers. Possess a thirst for learning. Ability to collaborate and function as a member of a team. Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours

Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.


This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.','','United States-Massachusetts-Peabody','Non-Commissioned Sales','Customer Service Associate - Market at Macy's, Part Time: Northshore Mall

17 days 20 hours ago

Macy's, Inc


Customer Service Associate - Market at Macy's, Part Time: Northshore Mall Macy's, Inc - Peabody, MA, United States


Location: Peabody, MA

Company Profile:
Macy’s, Inc. is one of the nation’s premier retailers, with fiscal 2012 sales of $27.7 billion. The company operates the Macy’s and Bloomingdale’s brands with about 840 department stores in 45 states, the District of Columbia, Guam and Puerto Rico, and the and websites. The company also operates 13 Bloomingdale’s Outlet stores.