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AmTrust Financial Services, Inc.

Customer Service Agents - (Great Pay and Hours)

AmTrust Financial Services, Inc. - Bedford, TX


Overview

Warrantech Corporation, a division of AmTrust Financial Services, is currently seeking experienced Bilingual and Non-bilingual Customer Service Representatives for its Bedford, TX call center location. Customer Service Representatives will be responsible for handling all incoming calls to our warranty call center. Warrantech provides innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets.The ideal candidate must be able to:
Assist Warranty/Insurance customers by providing the highest level of service
Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types
Receive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions
Maintain a continual working knowledge of our client’s products, services and promotions
Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and resolve their issues
Research, respond and resolve customer issues in a timely fashion
Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner
Document all customer information, communications and sales in CRM system
Be available to work any shift in a 24/7 call center that is offering great compensation

Responsibilities

We are looking for engaging, empathetic, results-driven, customer service focused individuals to build a rewarding long-term career with us.  If you have a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills, we are looking for you!This is an entry-level Customer Service position in our Contact Center.Duties will include the following:
Handling our customers’ first report of claims
Taking status calls on claims
Answering general questions regarding the Terms & Conditions of a Protection Plan

Job Requirements

High school diploma or GED equivalent
Some college preferred
One year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferred
Should have a knowledge and strong understanding of call center metrics
Achieve a minimum score of “meets” on all hiring assessments required
Proficient computer and data entry skills with proficiency in Windows based programs and superb navigational skills
Ability to operate dual screens with the ability to multi-task and follow procedures
Insurance and/or Warranty experience preferred but not required
Mastery of the English language, both written and verbal
Ability to think independently and make decisions
Professional telephone etiquette and excellent oral and written communication skills
Background that supports consistent employment and job stability
Willingness to learn and a passion for helping people
Strong attention to detail, dependability and follow through
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Background and/or drug test may be required
Benefits:
Great compensation
We offer a truly comprehensive, competitive and affordable benefits package
PTO (Paid Time Off)
401k
This is an extremely important position as you will be working directly with our customers, representing our partner’s brands, where customers expect to discuss their claim with someone who will not only handle it knowledgably, effectively, and efficiently; but also someone who is genuine and makes the customer feel at ease at the conclusion of the call.Qualified candidates will be contacted by a member of our Human Resources Department for further consideration.

15 days 17 hours ago

AmTrust Financial Services, Inc.

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Customer Service Agents - (Great Pay and Hours) AmTrust Financial Services, Inc. - Bedford, TX, United States

   

Location: Bedford, TX

Company Profile:
AmTrust Financial Services, Inc. was founded in 1998 to provide workers' compensation insurance to small businesses across the United States. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small- to mid-sized businesses. AmTrust’s financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk. Since its inception AmTrust has crafted a balanced portfolio of insurance products including: