Live chat
General Electric Company

Customer Service Agent

General Electric Company - Raleigh, NC

Tweet

Location:

Raleigh

NC

Date:

11/13/2017

2017-11-13

2017-12-12

Job Code:

ge2-3012493#RaleighNC

Categories:

Customer Service

General Electric

Saved!

Save Ad

Email Friend

Print

Research Salary

Job Details

Job Details

Job Title

Customer Service Agent

Jobid

ge2-3012493#RaleighNC

Location:

Raleigh, NC, 27608, USA

Description

**About Us:**

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Start your career on the right path. **Join our results-oriented team at GE Aviation today!**

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845 EEO combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Role Summary:**

The role of a Customer Service Agent (CSA) within GE Aviation Systems LLC dba Dowty Propellers is to provide robust support between multiple levels of the organization. In addition, the CSA will provide order entry support and other duties as assigned. In this role you will be responsible for defined work or projects with moderate complexity. The CSA will follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.

**Essential Responsibilities:**

In addition you will :

Organize order entry materials for shop processing

Accurately interpret and process various customer documents

Assist the customer fulfillment team to communicate order estimates to customers

Maintain communication among the customer fulfillment team in respect to shop re-quotes, shop estimates, and any field inquiries (logs, flight hours, maintenance history, etc.)

Assist with the closing of shop orders in the business ERP and prepare items for shipping

Submit quotes required on repair orders

Proactively work to resolve issues preventing orders from being released from holds

Communicate by e-mail and / or phone for quote approvals or information required in completing their order

Assist in final inspection review process

Process and move all internal and external service center requests

In addition it is expected of the CSA to escalate issues of concern to the appropriate team member and follow up on resolutions

**PLEASE NOTE : Work Location listed is Sterling, VA. Ability to commute to and work from Sterling, VA location**

**Qualifications/Requirements:**

>Bachelor's degree from an accredited university or college (OR High School Diploma / GED with 4 years of experience in a customer service related role)\\ **ELIGIBILITY REQUIREMENTS :**

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

PLEASE NOTE : Work Location listed is Sterling, VA. Ability to commute to and work from Sterling, VA location **Desired Characteristics:**

Experience with Oracle

Experience with Microsoft Word and Excel

Strong verbal, written and interpersonal communication skills

Team player

Ability to multi-task

Ability to interact with all levels of the organization

Experience working within a manufacturing environment

**Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.**

**At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.**

**To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter:** **@geconnections** at http://bit.ly/geconnections

**Locations:** United States; District of Columbia, Maryland, Virginia, West Virginia; Sterling

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

Back to search results

View Similar Jobs:

View more Customer Service Representative Jobs

View more Customer Service Jobs

View more General Electric Jobs

View More Jobs in Raleigh, NC:

View more jobs in Raleigh, North Carolina

Customer Service Representative jobs in Raleigh, North Carolina

Customer Service jobs in Raleigh, North Carolina

General Electric jobs in Raleigh, North Carolina

View More Jobs in NC:

View more jobs in North Carolina

Customer Service Representative jobs in North Carolina

Customer Service jobs in North Carolina

General Electric jobs in North Carolina

Powered By

Featured Jobs

View all Featured Jobs

Company

About the Daily Gazette

Contact us

Terms of Service

Privacy Statements

LinkedIn

Facebook

Jobs

Quick Search

Advanced Search

Browse All Jobs

Browse By Location

Browse By Category

Browse By Company

My Tools

Dashboard

Save Jobs

Saved Searches

Manage Resumes

Add Resume

Cover Letters

Employers

Manage Listings

View Reports

Update Profile

View Candidates

Employer Login

Post A Job

3 days 17 hours ago

General Electric Company

apply

Customer Service Agent General Electric Company - Raleigh, NC, United States

   

Location: Raleigh, NC

Company Profile:
GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.