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Sallie Mae, Inc.

Customer Service Agent

Sallie Mae, Inc. - Austin, TX

No Call Center Experience Required

Why Join Gila?

Full Time




/hour plus Monthly Incentive

Potential Based on YOUR



/hour shift differential for bilingual skills

Excellent Benefits

that start on January 1st

Generous Paid Time Off

, Medical/Dental/Vision Insurance, 401k with Company Match

, Tuition Assistance and more!

Career Growth

Your earnings are based on YOUR

hard work!

Our office is conveniently off of US-183 and Highway 290

Founded in 1991, Gila, LLC

offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.

Gila, LLC

is a wholly owned subsidiary of

Navient Corporation

, a company publicly traded on the NASDAQ (NASDAQ: NAVI).

Navient provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at


Toll Customer Service Agent

answers inbound calls relating to customer questions surrounding toll charges and toll violations for various clients. As such they perform numerous account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer in resolving tolling issues and provides billing and tolling information to customers upon request.



Training Class Schedule (first 2-3 weeks):

Monday - Friday 7:30AM - 4:30PM

Work Shift:

Monday - Friday: Between the hours of 6AM - 6PM based on business need

Saturdays 7AM - 1PM

Education/Experience Requirements:

High School diploma or GED equivalent

Strong interpersonal (written and verbal) communication skills

6 months of telephone experience in a customer service, telemarketing or call center environment

Fluent in English and Spanish is a plus

Skills and Required Knowledge:

Excellent customer service skills

Ability to type 25 words per minute

Ability to communicate clearly and effectively

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.




Austin, TX

Date Posted

Nov 9, 2017

3 days 17 hours ago

Sallie Mae, Inc.


Customer Service Agent Sallie Mae, Inc. - Austin, TX, United States


Location: Austin, TX

Company Profile:
Sallie Mae (NASDAQ: SLM) is the nation’s No. 1 financial services company specializing in education. Celebrating 40 years of making a difference, Sallie Mae continues to turn education dreams into reality for American families, today serving 25 million customers. With products and services that include 529 college savings plans, Upromise rewards, scholarship search and planning tools, education loans, insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Learn more at Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.