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Arrow Electronics, Inc.

Customer Sales Specialist

Arrow Electronics, Inc. - Chicago, IL

May 05, 2018

Position: Customer Sales Specialist Job Description: Job Description This position is responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts and serves as a liaison between Arrows internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers. Responsibilities: Relationship management Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers. Order preparation Thorough knowledge and accountability of supply chain engagements Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases, maintain margin integrity Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems Handles local expediting and assists global opportunities through local escalation Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality). Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Qualifications: 2-3 years of sales experience supporting large assigned customers Bachelors degree preferred Industry experience with a distributor or supplier a plus Strong negotiation, verbal, and written communication skills are essential Excellent interpersonal, organization, problem solving, and customer service skills Must be able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity Proficient with MS Office including Word, Outlook and Excel is a must Must be comfortable working in multiple systems and applications Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including healthcare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrows technology. Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year. Location: Chicago Time Type: Full time

13 days 7 hours ago

Arrow Electronics, Inc.


Customer Sales Specialist Arrow Electronics, Inc. - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2012 sales of $20.4 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 470 locations in 55 countries.