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Synopsys, Inc.

Customer Relationship Manager

Synopsys, Inc. - Burlington, MA


Job Description and Requirements

Position Name: Customer Relationship Manager

Position Location: Burlington, MA

Position Type: Full Time

Based in our Burlington, MA office, the Client Relationship Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Black Duck solutions.

You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customers business objectives through the use of our solutions. The ideal candidate will have experience in enterprise software, a consultative approach to working with C level executives, and a passion for customer advocacy.

General Responsibilities

Develop and maintain strong relationships at all levels within the customer organization

Develop technical proficiency with all Black Duck solutions

Be the customers single point of contact throughout the entire customer life cycle (sales, implementation, adoption,

proficiency, expansion, renewal)

Advocate for the customer by working closely with professional services, product management, customer support and sales


Develop, deliver and execute customer success plans which outline critical success factors and measures for success

Drive customer adoption through training and development of best practices to continually create incremental value

Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives

Maintain strong customer retention rates aligned with corporate goals and execute license renewals

Partner with sales by identifying new business opportunities for expanding the Black Duck footprint

Qualifications and Experience

3 years account management, customer success or sales engineer experience in the enterprise software space

Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the

customer achieve technical success

Understanding of the software development lifecycle, application security, and/or related field

Experience with the development, execution, and overview of account plans

Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with

business and technical leadership

Excellent verbal and written communication and in-person and virtual presentation skills

Ability to work independently and to collaborate effectively across functions.

Experience negotiating subscription contract renewals

Able to travel domestically up to 10% of the time

Fluency in multiple languages is a plus (but not required)

Education and Certifications

Bachelors degree in a related field

About Black Duck by Synopsys

Did you know that Synopsys acquired Black Duck Software? Together we help Over 2000 organizations worldwide secure and manage open source software in their applications and containers. Open source use is growing rapidly and so is Synopsys!

About the Synopsys Software Integrity Group

Synopsys Software Integrity Group helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Synopsys, a recognized leader in application security, provides static analysis, software composition analysis, and dynamic analysis solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Synopsys helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

For more information, go to **************************

Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Business Title Customer Relationship Manager

Hiring Location USA - Massachusetts - Burlington

Hire Type Employee

Job Category Sales

Country United States

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21 days 4 hours ago

Synopsys, Inc.


Customer Relationship Manager Synopsys, Inc. - Burlington, MA, United States


Location: Burlington, MA

Company Profile:
Synopsys, Inc. (Nasdaq:SNPS) provides products and services that accelerate innovation in the global electronics market. As a leader in electronic design automation (EDA) and semiconductor intellectual property (IP), Synopsys' comprehensive, integrated portfolio of system-level, IP, implementation, verification, manufacturing, optical and field-programmable gate array (FPGA)