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Trimble Navigation Limited

Customer Manager

Trimble Navigation Limited - MN, USA

Description

Title:

Customer Manager

Location:

Minnetonka, MN

Department:

Customer Management

Our Company

PeopleNet, a Trimble Company, is in business for the trucking fleet of tomorrow, providing mobility and software solutions that give fleet managers and driver’s tools to streamline safety, efficiency and control. PeopleNet’s network communications, mobility and analytics products are used by more than 2,000 truckload, LTL, private and oil and gas services fleets throughout North America.

Position Overview

The Customer Manager (CM) is responsible for developing and sustaining trusting relationships with customer accounts, acting as PeopleNet’s primary source of communication with key business stakeholders, as well as anticipating and responding to customer concerns. The CM relies heavily on experience and judgment to plan for and accomplish customer driven objectives and builds institutional knowledge of his/her accounts to provide maximum value.

Primary Responsibilities:

Execute proactive customer reviews with every assigned account to assess overall customer health, system utilization, current goals, value opportunities and customer churn threats

Document unique customer success stories and best practices

Thoroughly capture key account activities, including review notes, customer retention efforts, action list management, new customer onboarding and customer escalations

Facilitate meetings over the phone and in person between customer and internal partners

Clear written and verbal communication with all external and internal stakeholders

Provide assistance on issue escalations and ensure that there has been proper handoff and resolution

Take actions leading to the increase of the client’s Net Promoter Score (NPS).

Light travel, on demand (

Other duties as assigned

Required Skills:

Bachelor’s Degree; in lieu of a Bachelor’s Degree, or 4 years’ experience in a related professional capacity may be substituted

Demonstrated ability to manage technical and/or customer escalations from start to conclusion

Demonstrated ability to communicate and coordinate efforts cross functionally (internally and externally)

Excellent written and verbal business communication abilities, to a wide range of audiences.

Willingness to act as an advocate on behalf of customer accounts

Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment

Preferred Skills:

Presentation experience (classroom or WebEx)

Transportation Industry experience

Multi-lingual is a plus, French/English/Spanish

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

8 days 11 hours ago

Trimble Navigation Limited

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Company Profile:
Positioning-centric information is changing the way people, businesses and governments work throughout the world. By applying Trimble's advanced positioning solutions, productivity increases and safety improvements are being realized.