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United Technologies Corporation

Customer Fleet Director - Pratt & Whitney

United Technologies Corporation - East Hartford, CT

Customer Fleet Director - Pratt & Whitney

in

East Hartford

Connecticut

Job ID:

60986BR

City:

East Hartford

State:

Connecticut

Country:

United States

Category:

Aftermarket & Sales

Job Type:

Description:

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you’ll be part of an evolving, globally diverse company that’s moving fast to shape the future of aviation; one full of career opportunities and the chance to contribute and grow in a variety of ways. Customers all over the world depend on our technology and the people behind it. As part of the team at Pratt & Whitney, you’ll help answer today’s challenges in powered flight while shaping and supporting tomorrow’s solutions.

Typical Business responsibilities include:

Manage the customer relationship to ensure we provide seamless service.

Ensure customer satisfaction using formal and informal customer feedback.

Drive internal organizations’ action plans and continuously monitor and provide customer input to address and resolve customer issues.

Work closely with P&W Engine Services in the management of IAE Fleet Hourly Agreements (FHAs) and P&W Fleet Management Programs (FMPs).

Work with customer and internal organizations to develop support proposals to address non-contractual warranty claims.

Identify and communicate sales and service opportunities to appropriate business unit and sales managers.

Typical Technical responsibilities include:

Develop and coordinate entry into service plans to ensure smooth integration of new products into your customers’ fleets.

Using customer input and other intelligence, provide accurate shop visit forecasts for the IAE and P&W powered fleets.

Maintain the forecast monthly and communicate shop visit requirements and changes for planning purposes.

Work with Customer, Customer Technical Service, Programs, Spares and Fleet Teams to develop and execute fleet management plans aimed at resolving fleet technical issues.

Serve as focal for communicating plans and coordinating resources required to minimize operational disruptions.

Proactively manage emerging fleet technical issues. Anticipate new issues by monitoring airline’s reliability performance.

Establish joint improvement plans with airline and execute.

​Typical Supervision responsibilities include:

Provide direction and leadership for the team to provide 24/7 support to address critical customer issues.

Ensure field office staffing satisfies customer and business needs.

Prepare and maintain succession plans for critical positions.

Guide field personnel career development to both improve proficiency in their current assignment and develop relevant skills to fulfill future goals.

Qualification:

Basic Qualifications:

Bachelor's degree with a minimum of 8 years' working experience that includes a minimum of 5 years in the airline, power plant, aviation or engine overhaul industry.

Preferred Qualifications:

Aviation industry experience

Background including a technical role that involves customer facing

Successful in supervising/leading others

Education:

Bachelor's degree

PWRSR

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

Bachelor's degree with a minimum of 8 years' working experience that includes a minimum of 5 years in the airline, power plant, aviation or engine overhaul industry.

Preferred Qualifications:

Aviation industry experience

Background including a technical role that involves customer facing

Successful in supervising/leading others

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

10 days 7 hours ago

United Technologies Corporation

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Customer Fleet Director - Pratt & Whitney United Technologies Corporation - East Hartford, CT, United States

   

Location: East Hartford, CT

Company Profile:
United Technologies (UTC) is a diversified company that provides a broad range of high-technology products and services to the global aerospace and building systems industries. Our commercial businesses are Otis elevators and escalators and UTC Climate, Controls & Security, a leading provider of heating, ventilation, air conditioning, fire and security systems, building automation and controls. Our aerospace businesses are Sikorsky aircraft and the new UTC Propulsion & Aerospace Systems, which includes Pratt & Whitney aircraft engines and UTC Aerospace Systems aerospace products. The company also operates a central research organization that pursues technologies for improving the performance, energy efficiency and cost of UTC products and processes.