Customer Financial Services / Accounts Receivable Manager (603696)Zimmer, Inc. - IN, USA
Customer Financial Services / Accounts Receivable Manager (603696)
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Is accountable for the direction, oversight and management of the Shared Services Accounts Receivables functions and teams, which includes supervising and mentoring staff. The position has overall responsibility for proactive and timely collection, cash application and credit risk activities; including national and international collections, account reconciliations, setup and maintenance of customer terms and credit limits and credit risk analysis. Responsible for analyzing and improving processes, implementing process redesign and productivity analysis/reporting in a diverse and rapidly changing environment.
Principal Duties and Responsibilities
Supervise staff of Accounts Receivables Team (35 team members). This includes performing all personnel management activities for staff, including direct supervision in all aspects of their daily work, recruitment, training, performance evaluation and job development.
Partner with internal customers and sub-system owners to enhance the integrity, timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.
Identify and implement process enhancements and performance improvements. Includes improving the quality and timing of recording transactions, leveraging systems to provide greater visibility of financial information and automating processes to reduce manual effort.
Interaction with Sales, Marketing, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts.
Ensure timely and accurate Cash Application process
Ensure proactive and timely collection of outstanding debt and refunding of credit balances
Management of Accounts Receivables Credit Risk by closely monitoring customer accounts
Monthly Bad Debt Reserve calculations and analysis
Maintain Bad Debt Reserve requirements to a minimal level by proactively managing accounts
Manage and review Accounts Reconciliations for Accounts Receivables, resolve reconciling items on a timely basis
Providing excellent Customer Service whilst collecting open receivables
Customer Relationship Management and Business Partnering with Sales, Customer Service, Operations, Tax and Finance Teams
Proactive resolution of issues and concerns
Ensure month end closing activities for Accounts Receivables are performed accurately and timely
Provide regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team.
Proactive and detailed analysis of accounts and initiation of actions to reduce DSO, Bad Debt and Credit Risk exposure.
Support Director Finance Shared Services with various projects, identification, development and implementation of continuous process and service improvement initiatives.
Expected Areas of Competence
Strong people management skills
Very strong analytical skills and good understanding of accounting principles, including Accounts Receivables and Credit Management.
Excellent Customer Service skills
Excellent Communication skills (oral and written)
Positive attitude, proactive and flexible.
Good organization skills and problem solving skills. Forward and process thinking
Ability to deal with competing priorities and projects
Strong skills with Microsoft products (Excel, Word, Powerpoint) required
Prior experience working in Shared Services or BPO and managing teams in such an environment an asset
Bachelor’s degree required, preferably in accounting finance or business. Minimum of 5 years collections and/or customer service experience, preferably in the medical industry. Minimum of 5 years of previous supervisory experience with larger teams required
Up to 10%
15 days 4 hours ago
applyCustomer Financial Services / Accounts Receivable Manager (603696) Zimmer, Inc. - , IN, United States
Today, our global team of more than 8,500 employees works to provide effective, creative solutions that support orthopaedic surgeons and clinicians to
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