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Zimmer, Inc.

Customer Financial Services / Accounts Receivable Manager (603696)

Zimmer, Inc. - IN, USA

Customer Financial Services / Accounts Receivable Manager (603696)


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Job Summary

Is accountable for the direction, oversight and management of the Shared Services Accounts Receivables functions and teams, which includes supervising and mentoring staff. The position has overall responsibility for proactive and timely collection, cash application and credit risk activities; including national and international collections, account reconciliations, setup and maintenance of customer terms and credit limits and credit risk analysis. Responsible for analyzing and improving processes, implementing process redesign and productivity analysis/reporting in a diverse and rapidly changing environment.

Principal Duties and Responsibilities

Supervise staff of Accounts Receivables Team (35 team members). This includes performing all personnel management activities for staff, including direct supervision in all aspects of their daily work, recruitment, training, performance evaluation and job development.

Partner with internal customers and sub-system owners to enhance the integrity, timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.

Identify and implement process enhancements and performance improvements. Includes improving the quality and timing of recording transactions, leveraging systems to provide greater visibility of financial information and automating processes to reduce manual effort. 

Interaction with Sales, Marketing, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts. 

Ensure timely and accurate Cash Application process

Ensure proactive and timely collection of outstanding debt and refunding of credit balances

Management of Accounts Receivables Credit Risk by closely monitoring customer accounts

Monthly Bad Debt Reserve calculations and analysis

Maintain Bad Debt Reserve requirements to a minimal level by proactively managing accounts

Manage and review Accounts Reconciliations for Accounts Receivables, resolve reconciling items on a timely basis

Providing excellent Customer Service whilst collecting open receivables

Customer Relationship Management and Business Partnering with Sales, Customer Service, Operations, Tax and Finance Teams

Proactive resolution of issues and concerns

Ensure month end closing activities for Accounts Receivables are performed accurately and timely

Provide regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team.

Proactive and detailed analysis of accounts and initiation of actions to reduce DSO, Bad Debt and Credit Risk exposure.

Support Director Finance Shared Services with various projects, identification, development and implementation of continuous process and service improvement initiatives.

Expected Areas of Competence

Strong people management skills

Very strong analytical skills and good understanding of accounting principles, including Accounts Receivables and Credit Management.

Excellent Customer Service skills

Excellent Communication skills (oral and written)

Positive attitude, proactive and flexible. 

Good organization skills and problem solving skills. Forward and process thinking

Ability to deal with competing priorities and projects

Strong skills with Microsoft products (Excel, Word, Powerpoint) required

Prior experience working in Shared Services or BPO and managing teams in such an environment an asset

Education/Experience Requirements

Bachelor’s degree required, preferably in accounting finance or business. Minimum of 5 years collections and/or customer service experience, preferably in the medical industry. Minimum of 5 years of previous supervisory experience with larger teams required

Travel Requirements

Up to 10%

Additional Information


15 days 4 hours ago

Zimmer, Inc.


Customer Financial Services / Accounts Receivable Manager (603696) Zimmer, Inc. - , IN, United States


Company Profile:
Today, our global team of more than 8,500 employees works to provide effective, creative solutions that support orthopaedic surgeons and clinicians to