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Stericycle, Inc.

Customer Experience Systems Analyst

Stericycle, Inc.

Customer Experience Systems Analyst

in

IL

United States

Customer Experience Systems Analyst

Job ID #: 22933

Location:

US-IL-Northbrook

Position Type:

Full-Time

Functional Area:

Education Required:

Bachelors Degree

Relocation Provided:

Experience Required:

2 - 3 Years

Position Description

We are seeking a Customer Service Systems Analyst to contribute to Stericycle by applying knowledge related to customer contact centers, loyalty programs, UX webdesign and B2B e-commerce solutions to effectively support existing processes/applications while identifying, designing, and deploying enhanced processes and technology solutions supporting the operational requirements and/or strategic initiatives of our Customer Experience team.

Manages partnership with internal and external technical and non-technical teams

Uses flowcharts, swim lanes and other graphical tools to capture and explain processes..

Monitors day-to-day activities of digital builds, such as mobile applications, web experiences and digital products..

Gathers, analyzes and documents business requirements to support the design and development of technology and process improvement solutions.

Ensure that projects and pilots are completed as planned and with the highest of standards..

Creates system and end-user documentation to support new system implementation, enhancement deployment and incident management efforts.

Can deliver training (As a SME) and performs knowledge transfer to team members as required. Helps the sample selection, interpretation and reporting of the Customer Satisfaction Survey; elaborates reports based on simple data queries with SalesForce and other internal databases.

Position Requirements

Bachelor’s degree in Business, Marketing, Engineering or the equivalent in work related experience; Master’s degree preferred. Two to Four years of experience in Contact Centers or Customer Experience design. .

Experience with Salesforce, SAP and workflow automation preferred..

Strong knowledge of all phases of digital development from concept to information architecture to design, development, and QA.

Knowledge on designing web based and other self-service tool/systems

Ability to prioritize and manage multiple projects simultaneously in a fast paced environment a must.

Demonstrates proficiency in MS Office suite, MS Project and Visio.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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9 days 14 hours ago

Stericycle, Inc.

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Customer Experience Systems Analyst Stericycle, Inc. - , , United States

   

Company Profile:
Since our humble beginning in 1989, Stericycle has focused on helping businesses protect people and brands, promote health, and safeguard the environment. Our primary business comprises disposal services for medical and biohazardous waste. We serve hospitals, laboratories, physician practices, dental clinics, long-term care facilities, as well as numerous other businesses, facilities, and healthcare providers that generate sharps or potentially infectious material. Within the United States, we maintain the nation’s largest network of medical waste transport vehicles, collection sites, and treatment facilities. Globally, we operate medical waste services in the United States, United Kingdom, Ireland, Canada, Mexico, Brazil, Argentina, Chile, Romania, Spain, and Portugal.