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Assurant Inc.

Customer Care Specialist

Assurant Inc. - Springfield, OH

Customer Care Specialist','54792','!*!Customer Care Specialist

What is a Customer Care Specialist at

Assurant?

The role of a Customer Care Specialist is

a key position within Assurant because you are the voice of our organization

and clients. You are highly valued as our customer’s primary point of contact and

you care about helping others. The Customer Experience is at the

forefront of all you do, exceeding expectations at every turn. You are a

listener, problem solver and believe in quality. You enjoy being on the phone

and customers hear your smile as you patiently help them find resolution.Why You Should Consider This RoleYou love helping and connecting with peopleYou’re

a problem solver who likes to think on their feet and enjoys a challengeYou thrive in a fast paced, changing environmentYou

believe the details are important and actively listen for themYou

go above and beyond because you want to, not because you have to

What You Will Like

The

diversity - every day and every customer is differentThe

opportunity to demonstrate your unique problem solving abilities to our

customers and to the rest of your teamThe

difference in the value Assurant places on great customer service and the

recognition you will receive from our customers and our leaders when you exceed

our customer’s expectationsOpportunity

to learn, grow and advance within our fortune 300 global companyCompetitive

starting pay in a highly motivated pay for performance environment

The Details Handle

in-bound calls from our customers by researching and resolving loan level

inquiries in hazard insurance, mortgage banking and property loss.This

role requires listening to our customer’s concerns and showing empathy while

resolving their issue.Because

every customer is different we expect you to take the initiative to truly

understand our customers current challenges, solve them, and use your expertise

to proactively help them avoid future challenges.You may be asked to participate in special projects,

assume new responsibilities, and adjust priorities as requested.A robust paid training environment that enables you to learn the business,

the systems, policies and most importantly how to effectively engage and

resolve customer challenges.  Training will be a combination of classroom,

online and side-by-side observations.

What You Should Know

About Us Assurant,

Inc. helps people protect what matters most to themWe

have been around for a while with our roots tracing back to 1892We

are a Fortune 300 company employing approximately 15,000 people in 16 countriesWe

provide specialty protection products and related services to safeguard against

risks ','!*!The Ideal Candidate Will Have

Strong attention to detail

Love talking to people and ability to WOW customers on

every call

Excellent verbal, written, and listening skills

Relentless drive to own the customers problem and

resolve it

Ability to adapt well to change

Ability to work well in a fast paced work environment

Ability to think outside of the box to resolve problems

Ability to multi-task using technology, including call

handling, loan level review and call documentation

Minimum high school diploma or GED, and 1 year work

experience required

College degree with 0-1 year work experience, preferred

','Customer Service - HV','OH-Springfield','','Full-time','Office','Office','','','Customer Care Specialist

21 days 10 hours ago

Assurant Inc.

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Customer Care Specialist Assurant Inc. - Springfield, OH, United States

   

Location: Springfield, OH

Company Profile:
Assurant, Inc., through its subsidiaries, provides specialized insurance products and related services in North America, Latin America, Europe, and internationally. The company operates through four segments: Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits. The Assurant Solutions segment provides domestic and international extended service contracts and warranties with coverage on mobile devices, personal computers, consumer electronics, appliances, automobiles, and recreational vehicles; preneed life insurance to address funeral costs at death; and international credit insurance that offers protection from life events and uncertainties that arise in purchasing and borrowing transactions. The Assurant Specialty Property segment offers lender-placed and voluntary homeowners insurance, lender-placed and voluntary manufactured housing insurance; lender-placed flood insurance, multi-family housing insurance, and property preservation services; and restoration and inspection services. The Assurant Health segment provides major medical insurance, short-term medical insurance, and limited benefit coverage to individuals and families; and medical insurance to small employer groups. The Assurant Employee Benefits segment offers group disability, dental, life, vision, and supplemental products, as well as individual dental products. This segment also reinsures disability and life products. The company distributes its insurance products and services through various distribution channels, including independent employee benefits specialists, brokers, managing general agents, life agents, financial institutions, mortgage lenders and servicers, retailers, funeral homes, association groups, and other third-party marketing organizations. Assurant, Inc. was founded in 1969 and is headquartered in New York, New York.