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Tesla Motors

Customer Care Specialist

Tesla Motors - Draper, UT

Job Description

The Customer Care Specialist is a challenging and rewarding role which presents the opportunity to engage with all of Tesla’s customers on a daily basis. The Customer Care Specialist is responsible for owning communications between Tesla and our customers. This includes answering phone calls and/or responding to emails and explaining the solar installation process, designs, billing, monitoring system and interconnection procedures. The Customer Care Specialist is also responsible for assisting customers with activating their solar system over the phone, as well as maintaining our relationship through the entire contract term. Being a Customer Care Specialist at Tesla presents the opportunity to work with all internal teams and stay current on exciting changes and announcements that affect our customers!

The Customer Care Specialist should have strong verbal communication, writing, follow up and problem solving skills and should be results oriented to deliver the customers’ expectations.

Responsibilities

Answer phone or email inquiries from customers

Communicate with internal teams to improve Tesla customer service

Provide Tier 1 technical support

Handle escalated customer inquiries including follow up and all communication

Answer questions regarding system performance, maintenance and billing

Assist customers with system activation over the phone

Additional duties required as needed

Requirements

2 years of customer service experience, preferably in a call center environment

Evidence of exceptional ability

Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and email

Ability to accurately type 45 words/minute

Ability to adapt in a fast pace changing environment

Ability to thrive in a busy call center environment

Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)

Knowledge of the construction/solar industry is strongly preferred

Excellent written and verbal communication skills required

Excellent customer service skills required

Ability to independently make decisions and solve problems

Ability to stay cool under pressure

Regular, reliable and predictable attendance required

Team player attitude a MUST!

Must be able to successfully pass a pre-employment criminal and reference screen

12 days 12 hours ago

Tesla Motors

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Customer Care Specialist Tesla Motors - Draper, UT, United States

   

Location: Draper, UT

Company Profile:
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