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Snap-on Inc,

Customer Care Representative II - French-Canadian Speaking - 2017-6969

Snap-on Inc, - Crystal Lake, IL

Customer Care Representative II - French-Canadian Speaking - 2017-6969

in

Crystal Lake

Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5388829 Overview

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DESCRIPTION -

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Position Title: Customer Care Representative/French-Canadian Speaking

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Location: Crystal Lake, IL

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Department: Customer Care Center

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n Position Summary:

Provide a world class customer experience to all Snap-on franchisees, customers and associates through all media channels available at the Customer Care Center. Speak and read French-Canadian.

Key Tasks:

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Champion the Voice of the Customer within the business.

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Meet or exceed individual department metrics.

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Receive and resolve complex customer interactions.

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Expedite orders through production plants, vendors and distribution centers.

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Provide technical product, statement and order management support.

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Add value by offering promotional product on every call.

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Provide Sales Support to franchisees and FPTs.

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Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.

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Respond to customer requests for quotes and product information.

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Work with customers; field sales personnel, vendor & internal depts. in solving customer service issues.

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Process customer orders into LN operating system.

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Generate, update and close customer notes in CRM database in compliance with guidelines.

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All other duties assigned by management.

Requirements:

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Must be able to speak and read French-Canadian.

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Minimum 2 years Customer Service or sales experience.

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Minimum high school diploma or equivalent. Bachelor's degree preferred.

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Excellent PC skills, knowledge of Microsoft Office, and internet protocol.

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Ability to execute against sales targets.

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Must be creative and willing to adapt to changing business demands.

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Good listening skills.

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Strong understanding of total process of order entry, distribution, financial & inventory linkages.

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Excellent ability to prioritize own workload.

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Must be proficient in verbal & written communication and able to quickly. transition between various media channels effectively.

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Ability to be flexible in daily activities, change priorities and coordinate multiple tasks.

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Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

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Ability to use a wide range of procedures, analyze situations to determine what action should be taken within limits of standard practice.

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Snap-on is an Equal Opportunity Employer, M/F/D/V

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9 days 19 hours ago

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Customer Care Representative II - French-Canadian Speaking - 2017-6969 Snap-on Inc, - Crystal Lake, IL, United States

   

Location: Crystal Lake, IL

Company Profile:
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.1 billion, S&P 500 company headquartered in Kenosha, Wisconsin.