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Carrier Enterprise, LLC.

Customer Assurance Manager

Carrier Enterprise, LLC. - Carrollton, TX

Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products and supplies throughout the U.S., Latin America, and the Caribbean.

We have an opportunity within the South Central Region of Carrier Enterprise for a Customer Assurance Manager.

Job Responsibilities

As a Customer Assurance Manager, the selected candidate will deliver post-sales technical support and training of HVAC products to customers and dealers of existing products or supplemental sales. In addition, this person will provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Some overnight travel in assigned territory will be required.

Requirements

Generate strong partnership relationships with sales

Ability to manage multiple priorities

Build strong relationships with internal and external stakeholders

Exceptional communication skills

Proficiency with Microsoft Office applications

Solid understanding of HVAC industry from sales, installation and service views.

Proficient in Conflict resolution

Ability to perform technical training to large audiences.

Professional Personality

Bilingual (English/Spanish) a plus.

Education

AA/AS degree or Technical School Training w/ 5-10 years experience required

BA / BS degree with 2 - 5 years experience, preferred

Carrier Enterprise is an Equal Opportunity Employer.

11 days 5 hours ago

Carrier Enterprise, LLC.

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Customer Assurance Manager Carrier Enterprise, LLC. - Carrollton, TX, United States

   

Location: Carrollton, TX

Company Profile:
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.