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Customer Account Manager - SMB Direct Sales

Comcast - Centennial, CO

Customer Account Manager - SMB Direct Sales




Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Military Experience Welcome!

Job Summary:

Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works on straight forward tasks using established procedures.

Core Responsibilities:

-Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.

-Make outbound calls to accounts to achieve sales quota metrics.

-Prepares sales documentation, activity reports, and forecasts, as required.

-Creates proposals for customers related to the proposed solution and new sales opportunities.

-Develop customer relationships through regular customer contact via the telephone.

-Drive both sales growth and account retention by introducing various products and services available through Comcast Business.

-Document effectively and accurately conversations and contact information into client management system.

-Work with customers to minimize down-grading or leaving Comcast.

-Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

-Other duties and responsibilities as assigned.

Job Specification:

-High School or equivalent

-Generally requires 0- 2 years related experience

-Comcast Business experience required.

Comcast is an EOE/Veterans/Disabled/LGBT employer

10 days 10 hours ago



Customer Account Manager - SMB Direct Sales Comcast - Centennial, CO, United States


Location: Centennial, CO

Company Profile:
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.