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Jones Lang LaSalle Incorporated

Critical Environment Manager

Jones Lang LaSalle Incorporated - Boston, MA

The Critical Facilities Engineering Manager is accountable for operational, technical and strategic oversight of the critical infrastructure and operations of an account portfolio with approximately 3.0 million square feet of Class A office and data center space.  Primary responsibilities include oversight of all facility and data center electrical, mechanical, life safety and critical back-up systems.  Maximum emphasis is to be placed on the critical environment operational continuity while ensuring the integrity and reliability of the client’s critical function is not compromised.  Focus on KPI goals and objectives and maintain a strategic view in managing operations for the infrastructure.  Strong skills in client relationship management and communication, critical engineering practices, organizational savvy, team leadership and ability to identify and manage variation in metrics.  Ensures all resources i.e. human, financial, etc. are managed within the policies and procedures of the Client and JLL.


Establishes critical environment guidelines for all process and procedures for critical facilities, including work process and authorization, incident management, and routine operations & maintenance process and procedures to maintain 100% uptime.

Teams with project management to develop client scope of work document and ensure project plans are complete.

Formulates, approves and implements preventative maintenance and collaborates with project management in the delivery of projects, with minimal disruption of building services.

Reviews and evaluates the facility’s performance on a continuing basis, follows established guidelines and measures of performance. 

Understands the engineering design and operational aspects of critical facilities systems and equipment.  Must be able to immediately recognize system shortcomings and respond to operational and emergency situations.

Provides training, support and guidance to expand team’s capabilities and ensure technical staff is performing work appropriately and is trained on compliance, life/safety programs, and critical environment process and procedures.

Works with teams to ensure that all proper closeout and commissioning procedures are followed including the collection, distribution and storage of documentation.

Participates in critical facility annual planning activities including, reviewing, remodeling, new system construction, facility infrastructure upgrades.

Reviews metrics and compares against industry benchmarks to ensure that the portfolio is being managed to meet or exceed goal parameters.

Provides input to annual financial plans for operating expense and capital, and support account by identifying unforeseen emergency expenditures throughout the year.

Teams with account leadership to develop ideas, measure, monitor and report cost savings and value-add opportunities for the region.

Interfaces, collaborates and develops strong relationships with Client’s representatives.

Manage CMMS and work order operations for all facilities to assure on time pm and reactive work completion and adherence to client and provide best practice standards.


•           Bachelor’s degree in engineering, facilities or related discipline, highly desired.

•           10 years of experience in facility/plant engineering and maintenance supervision.

•           Data center engineering and design and/or operating experience, required.

•           Demonstrated ability to lead teams in a decentralized environment with an ability to deliver.

•           Strong communication and negotiation skills.

•           Excellent interpersonal and relationship building skills.

•           Proven record of providing excellent internal and external customer service

•           Computer proficiency with MS Office, Word and Excel.


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at Policies/Equal Employment Opportunity and Affirmative Action.pdf

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at

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8 days 19 hours ago

Jones Lang LaSalle Incorporated


Critical Environment Manager Jones Lang LaSalle Incorporated - Boston, MA, United States


Location: Boston, MA

Company Profile:
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.