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Crew Travel Planner, Disney Cruise Line

Disney. - Kissimmee, FL

Crew Travel Planner, Disney Cruise Line

The Walt Disney Company



Job #674513264

This hourly role is responsible for reserving and managing air travel arrangements for all Disney Cruise Line Crew Members for both repatriation and rejoining dates based on contract requirements. This person is responsible for regularly communicating with crew members, shipboard leadership, and labor operations. This cast member manages the day to day travel arrangements for crew while handling any emergent issues that may arise. Must have strong understanding of air travel operations and international geographic acumen.

Responsibilities :

Responsible for all Crew Member travel arrangements including flight information, air tickets, hotel reservations and invoices

Regularly partner and communicate with Shipboard Officers/Crew and Human Resources personnel to deliver all travel arrangements

Optimize crew member travel arrangements by securing the most appropriate arrangements based on business needs using published and contracted rates

Compile and manage all financial content as it relates to travel and communicate results to upper management as needed

Ensure compliance with all ARC, airline, and immigration requirements and mandates

Back up to Air Sea and Corporate Travel teams if and when necessary

Basic Qualifications :

Experience with an Airline reservation system.

1 to 3 years’ experience in booking and pricing International/Domestic flight arrangements.

Proven ability to complete airline ticketing processes including issuance, voids, refunds, exchanges and debit memos.

Knowledge and understanding of world geography and international travel

Ability to read and understand contracts

Ability to be flexible with work schedule, including evenings, weekends, holidays and overtime.

Ability to work well under pressure in crisis or emergency situations.

Demonstrated strong organizational and time management skills, proven ability to manage multiple priorities and meet deadlines.

Ability to be flexible in a face paced, changing work environment.

Demonstrated strong verbal and written communication skills

Demonstrated problem solving skills and decision making skills

Proven knowledge of Microsoft Office

Ability to troubleshoot operational issues

Proven ability to develop effective relationships and partnerships

Preferred Qualifications :

Travel Agent or Airline Call Center, Ticket/Gate Agent experience

Amadeus preferred airline reservation system

Cruise line Crew Travel experience

Knowledge of a language other than English

Required Education :

High School Degree

Preferred Education :

Bachelor's Degree

Job ID:




Job Posting Company:

Disney Parks & Resorts

Updated 05/29/2018

19 days 5 hours ago



Crew Travel Planner, Disney Cruise Line Disney. - Kissimmee, FL, United States


Location: Kissimmee, FL

Company Profile:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.