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Wells Fargo

Credit Card Collector 1 - Customer Service - Military veterans preferred

Wells Fargo - Beaverton, OR

Job Description Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts. GREAT CAREER ADVANCEMENT OPPORTUNITIES INCLUDING INTERNSHIPS!!!Progessive development to include: Collector II, Collector III, Team Lead, Supervisor, Manager PLUS Internships offered!.Consumer Credit Card Collections is seeking candidates who have excellent problem solving and communication skills to work as Collection Representatives. We offer:-- Salary - Highly Competitive Salary! 15% shift differential if you work 2nd shift!-- Monthly incentive - Earn additional compensation through our monthly incentive program!-- 401k \u2013 6% company match!-- PTO - New team members 18 days paid time off PLUS 12 paid Holidays!-- SHARE Team Member Referral Program \u2013Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a $1000 referral bonus!!-- Tuition Reimbursement Opportunity!-- Medical, Dental, Vision--Paid Parental Leave-- Paid Critical Caregiving Leave-- Free Parking, Cell Phone Discounts The working environment is professional, fun, and energized with a casual dress code.Additionally, you will be working in a call center which requires a very structured work day. As part of this role your calls will be monitored for quality and accuracy.Collector 1 (6 months of customer service experience;Collector 2 (1 customer service experience)Collector 3 (3 years of customer service experience).We will consider collections experience based on applicant meeting required qualifications on job postings.If you are fluent in Spanish/English - we are offering a 5% lang differential!*** The position is located in BEAVERTON,OR.* A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION. AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS * Once your application is received, Wells Fargo will make initial contact with you via e-mail. Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position.Duties include:\u2022Uses auto-dial system to initiate customer contact and determine reason for delinquency.\u2022Evaluates customers' financial situations and negotiates terms of repayment to bring account current.\u2022Maintains quality and accuracy for compliance.\u2022May be responsible for skip tracing and/or collateral analysis.\u2022Refers more complex issues to higher level Collections staff.Start Date: January 8, 2018Paid training is provided. 5 1/2 Weeks of training MON-FRI 8AM-5PM.UPON COMPLETION OF TRAINING you must be able to work a 40 hour work week.Business Need Schedule: Two options:Tues - Sat - Tues-Thurs 11am-8pm / Fri 8am-5pm / Sat 6am-230pm - OFF Sunday and MondaySun-Thurs - Sunday 7am-3:30pm/ Monday-Thursday 11am-8pm - OFF Friday/Sat15% shift differential when working the 11a-8p shift from 4p-8p Required Qualifications 6 months of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment; or an AA/AS degree or higher; or 2 years of military service Desired Qualifications
Basic Microsoft Office skills
Good verbal, written, and interpersonal communication skills
Ability to negotiate and facilitate issue resolution
Strong attention to detail and accuracy skills
Ability to work effectively in a team environment
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Basic Microsoft Office skills
Job Expectations
Ability to work nights, weekends, and/or holidays as needed or scheduled
Must be able to attend full duration of required training period
Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

16 days 13 hours ago

Wells Fargo

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Credit Card Collector 1 - Customer Service - Military veterans preferred Wells Fargo - Beaverton, OR, United States

   

Location: Beaverton, OR

Company Profile:
Wells Fargo & Company provides retail, commercial, and corporate banking services to individuals, businesses, and institutions. The company’s Community Banking segment offers checking and market rate accounts, savings and time deposits, individual retirement accounts, and remittances; and lines of credit, auto floor plan lines, equity lines and loans, equipment and transportation loans, education and residential mortgage loans, and credit and debit cards. This segment also provides equipment leases, real estate and other commercial financing, small business administration financing, venture capital financing, cash management, payroll services, retirement plans, health savings accounts, and merchant payment processing and private label financing solutions, as well as purchases retail installment contracts. Its Wholesale Banking segment offers commercial loans and lines of credit, letters of credit, asset-based lending, equipment leasing, international trade facilities, trade financing, collection, foreign exchange, treasury management, investment management, institutional fixed-income sales, interest rate, commodity and equity risk management, insurance, corporate trust fiduciary and agency, and investment banking services, as well as online/electronic products. This segment also provides construction, and land acquisition and development loans; secured and unsecured lines of credit; interim financing arrangements; rehabilitation loans; affordable housing loans and letters of credit; loans for securitization; commercial real estate loan servicing; and real estate and mortgage brokerage services. The company’s Wealth, Brokerage, and Retirement segment offers financial advisory, wealth management, brokerage, retirement, trust, and reinsurance services. As of March 7, 2014, it operated through 9,000 locations and 12,000 ATMs, and offices in 36 countries, as well as through wellsfargo.com. The Company was founded in 1852 and is headquartered in San Francisco, California.