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Corrugated Packaging Customer Service Representative

Georgia-Pacific - Madera, CA

Corrugated Packaging Customer Service Representative

Who is Georgia-Pacific?

Watch to find out!

Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment?  If this sounds like you, we may have a great role for you at Georgia-Pacific! Our Color-Box® business is seeking a Customer Service Representative

to join our team in Madera, California. This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met.

Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit

A Day In The Life Typically Includes:

Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements. 

Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate. 

Completing various forms and input information into order entry systems.

Interfacing with other internal departments to facilitate order flow process.

Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department.

Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed.

Responsibility over print and material planning including print check-ins and forecasting

What You Will Need:

High School Diploma or GED

2 years of experience in Customer Service in an office, manufacturing, industrial, warehouse or distribution center environment

Experience using Microsoft Office, i.e., Word, Excel, PowerPoint

Must be able to work overtime and weekends as needed

What Will Put You Ahead?

Associates Degree or higher

Experience in a fast paced, high volume manufacturing environment

Experience in the corrugated packaging industry

Experience with data management systems/process flow

Salary and benefits commensurate with experience.

We are an equal opportunity employer. Minority/Female/Disabled/Veteran

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:

12 days 5 hours ago



Corrugated Packaging Customer Service Representative Georgia-Pacific - Madera, CA, United States


Location: Madera, CA

Company Profile:
Georgia-Pacific is one of the world's leading manufacturers of tissue, pulp, paper, packaging, building products and related chemicals. We believe in creating long-term value for our company, customers and business partners. Our nearly 35,000 employees are guided by Market Based Management® principles, which are based on integrity and compliance. These principles challenge us to achieve world-class excellence by constantly finding new and better ways to manufacture products and support the needs of our customers.