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Macquarie Group.

Corporate Operations Group - HR Service Desk Administrator

Macquarie Group. - Jacksonville, FL


Corporate Operations Group


Human Resources


Amy Hillard

Role overview

The HR Service Desk Administrator plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie’s global employee base.

Key accountabilities

Provide first contact resolution of HR cases in relation to:

Employee pre-boarding (PageUp, applicant queries, recruitment referrals)

Employee on-boarding (employment screening, psychometric assessment, mobility)


Remuneration and Reward

Payroll, Salary Packaging and Leave Management



HR Systems user access

HR Reporting

Third party requests

Ensure assigned cases are responded to within defined SLA and with a high level of accuracy and customer support

Re-assign cases to Tier 2, process owner or alternate escalation as appropriate

Establish working relationships with key HR stakeholders

HR Service Desk projects and initiatives as required

Selection criteria

Bachelor’s Degree

Previous HR Service Desk experience in a shared service or captive centre

Ability to manage multiple tasks / high volumes / short timeframes / expectations

Strong communication skills

High level of attention to detail and accuracy

Ability to adapt quickly and develop new knowledge

Operational excellence mindset

Proven record of excellent customer support

Advanced knowledge of Outlook, Excel and Word

Collaborative, team based work style

About us:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), ancestry, national origin, citizenship, age, disability, genetic predisposition or carrier status, marital status, sexual orientation, gender identity or expression, uniformed service, protected veteran status, a physical or mental disability or any other characteristic protected by law.

10 days 8 hours ago

Macquarie Group.

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Please review all application instructions before applying.

Location: Jacksonville, FL

Company Profile:
Macquarie AirFinance is a global aviation lessor providing aircraft and capital to the world's airlines plus advisory and asset management services to aircraft owners. We own or manage 141 jet aircraft leased to 72 operators in 44 countries, across six continents. Established in 2006 and headquartered in Ireland, Macquarie AirFinance has representatives active around the world focused on working with our global customer base.