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Hilton Worldwide

Coordinator, Sales Support

Hilton Worldwide - Addison, TX

The Coordinator for Sales Support will support the administrative, auditing, reporting, lead management and RFP management efforts and processes of multiple Hilton Worldwide Sales teams including Association, BTS, Corporate, Hilton Direct, Intermediary, International, Lead Management Services (LMS), Leisure, and Luxury. The Coordinator will collaborate with Executive Directors, Managing Directors, Directors, Managers, and Sales Representatives across the Hilton Worldwide Sales teams in support of accounts, elimination of duplicated effort, and further automation and optimization of business processes, as well as new, value-added and differentiated services. What will I be doing?The Coordinator for Sales Support will with Sales Support Management to support a culture aligned with Hilton Worldwide Sales and Commercial Services, evolving our teams into the most sought after partners in hospitality, freeing up seller's time, and driving efficiency, consistency and governance to maximize performance and drive results. Depending on the location and nature of the BTS, Group or Leisure account and account owner, the Coordinator's specific responsibilities can be expected to include:
Execute multiple group and meeting space leads and/or transient RFPs, dedicated follow-up on behalf of accounts and account owners, call support for both customers and hotels, and a technical mastery of the systems that power Hilton's sales infrastructure
Data requests from accounts and account owners from a variety of systems including GSE, MeetingBroker, OnQ SM, OnQ R&I, GDS, Lanyon, third parties and Salesforce, development of insightful reporting, and integration into output like B2B Marketing's QBR decks
Group hit list updates on behalf of account owners
Participate in the audits and appeals process to ensure hotels provide a full and accurate accounting of booking credit
Inbox coverage for specific account owners to address out of office situations and Fires and Favors support for accounts either through Guest Assistance or directly with hotels
Responsible for expenses, invoices, travel and events support as needed based on the demands of specific account owners and the availability of pooled support resources to assist
Daily review of available performance reporting focused on business demands and action plans to address opportunities within the respective Hilton Worldwide Sales team
Have regular discussions with Managers that cover daily performance, initiatives, objectives details, and personal development, providing 360 degree feedback and course correcting
Hold regular individual and combined team calls and meetings with the BTS, Group and Leisure support teams to discuss team performance, action plans and objectives updates
Hold regular big rock calls and meetings with Sales Support leadership for short visual updates and pulse checks on current initiatives, goal and objective progress, and commitments to next steps
Participate in recurring, educational, team-building, and cross-team events within and between the Sales Support offices in consultation with the Hilton Worldwide Sales teams
Idea development to solve the team's current stressors, processes taking up the majority of each team's time, contributors to work/life balance issues, and areas where resources are being wasted
Maintain Sales Support best practice documentation for all administrative, auditing, reporting, lead management, and RFP management processes that support exceeding team benchmarks and goals consistently
Track and advise on the automation and streamlining needs of Hilton Worldwide Sales using MS Access, SQL and VBA solutions and engaging with Commercial and IT teams on Sales system enhancement testing
Responsible for reward and recognition including Circle of Excellence, Birthdays, Service Anniversaries, High Fives/Catch Me at My Best, Spirit/CEO Light & Warmth Awards, and Sales Support-specific programs
Engage with accounts, account owners and B2B Marketing on best practices to educate Sales Support and their BTS, Group and Leisure accounts on Hilton's features and benefits
Engage with other Sales Support teams on opportunities to support key accounts most efficiently and engage with those BTS, Group and Leisure teams on best practices to provide a consistent customer experience
Must have sound judgement to balance workload and prioritize work with the greatest impact
What are we looking for?To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Degree/GED
A minimum of two (2) years of professional experience
Experience in, or exposure to, any combination of Travel industry, Sales systems, project management or Direct Sales roles
High proficiency with Microsoft Excel, Word, PowerPoint and Outlook applications
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
BA/BS Bachelor's Degree or a minimum of five (5) years of experience in the Travel industry, Sales systems, project management or Direct Sales
A minimum of three (3) years of experience in any combination of the Travel industry, Sales systems, project management or Direct Sales roles
Proficiency with Microsoft Access, SQL, VBA, Visio, and Tableau or MicroStrategy applications
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


11 days 5 hours ago

Hilton Worldwide


Coordinator, Sales Support Hilton Worldwide - Addison, TX, United States


Location: Addison, TX