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Philips Electronics North America

Contract Operations - Credit Contract Adjustment Specialist

Philips Electronics North America - Nashville, TN

Contract Operations - Credit Contract Adjustment Specialist




Job #673434323

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In this role, you have the opportunity to

Possess functional knowledge and understanding of the Customer Services business and portfolio offerings; Review submitted adjustments/cancellations for compliance prior to acceptance; Create credit memos and offsetting applicable invoices in the ERP system; Research and resolve customer billing disputes.

This role reports into the Customer Fulfillment Center, located in our Nashville, TN location. Be the first to help start up our brand new location in Nashville and join the Contract Operations team.

You are responsible for (but not limited to)

Coordinate and administer all phases of service contract adjustments and warranty activity, including but not limited to:

Processing service contract adjustments and credits per existing policies and procedures, ensuring that all terms and conditions are satisfied

Researching and resolving customer-initiated billing disputes, clearing a path to cash and communicating resolution actions directly to the customer

Ensuring accuracy of customer deliverables, in accordance with corporate policies

Partnering with Accounts Receivable to resolve payment application discrepancies, ensuring offsets and adjustments are applied correctly

Analyzing and limiting business risks

Managing warranty creation process and all warranty related requests

Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies

Communicate contract policies and practices to the internal business partners

In-depth knowledge of cross functional processes and quality impact throughout the value chain

Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships

Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers

Proactively support teammates with workload volume as bandwidth allows

Participate in or lead project development and execution for continuous improvement

Display role model behavior; train and coach others as opportunities arise

Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business

Maintain winning partnership with service sales and other internal teams to ensure continuous alignment towards joint goals and objectives, to maximize the value provided to our Customers

Assist with fiscal close procedures

Support other business functions to achieve shared business objectives

Escalate items as needed to management, partnering to drive solutions

You are a part of a team

The ideal candidate is a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.

To succeed in this role, you should have the following skills and experience

Bachelors degree in business or related field preferred, or equivalent experience

4 years experience in sales support within a customer service and or billing/accounts receivable environment

Passion for customer experience, operational excellence and continuous development

Eager to take on new tasks/responsibilities; develops and shares best practices

Excellent and concise oral and written communication skills, including active listening

Strong interpersonal skills, with positive attitude

Ability to work in a fast-paced environment, advocating change

Strong organizational skills and aptitude for detail

Proven ability to use good judgment and make confident decisions under defined policies and procedures

Extensive knowledge of Philips Healthcare products and industry standards

Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity

Practitioner of continuous improvement methodologies

Overtime as required to meet business demands

Intermediate to advanced skills in MS Office (Word and Excel)

Intermediate math skills and business acumen

In-depth knowledge of SAP and ~~~

Proficient typing and 10-key data entry by touch

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at ~~~ . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at ~~~ on our career website, where you can read stories from our employee blog at ~~~ . Once there, you can also learn about our recruitment process at ~~~ , or find answers to some of the frequently asked questions at ~~~ .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact ~~~, option 5, for assistance.



Updated 05/29/2018

21 days 13 hours ago

Philips Electronics North America


Contract Operations - Credit Contract Adjustment Specialist Philips Electronics North America - Nashville, TN, United States


Location: Nashville, TN

Company Profile:
Since the introduction of the first Philips light bulb more than 120 years ago, innovation and a people-centric approach have always been at the core of our company.