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NRG Energy, Inc.

Continuous Process Improvement Analyst

NRG Energy, Inc. - Houston, TX

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

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Summary:  The Process Improvement Analyst will be responsible for leading continuous process improvement projects that deliver value and eliminate waste across Retail Operations.  This includes identifying and analyzing processes for opportunities and developing / implementing strategies to drive efficiency gains and leverage automation.  This role will also be responsible for managing small / medium projects to transform  capabilities across Retail Operations and may include projects to support business functions such as Call Center, Mid-Office and Back-Office operations, Segment Marketing as well as corporate functions.  This role is instrumental in driving continuous improvements and automation opportunities which ensure NRG stays ahead of the competition and will interact with groups throughout NRG in the course of normal duties.


Essential Duties/Responsibilities:

*Assess and interpret customer needs and process requirements for improved operational efficiencies, automation potential and better customer service. *Provide analytical support to Customer Operations teams on internal business processes and system capabilities to improve accuracy and efficiency. *Lead cross-functional teams and gain support for system and process changes from key stakeholders to ensure timely and complete implementation. *Develop process documentation to ensure successful process hand-off upon project completion. *Ability to communicate complex ideas clearly and concisely and ability to facilitate cross-functional meetings in order to influence effective business decisions. *Employ Lean Six Sigma methodologies and analytics into organizational operations to accomplish business objectives and drive change; Lean Six Sigma Green Belt preferred. *Develop and maintain close and ongoing relationships with key stakeholders. *Proven experience effectively managing and influencing change within a large organization. *Prepare and deliver business cases based on solid analysis and business intuition. *Comfortably handles risk and uncertainty.

Additional Knowledge, Skills and Abilities:

*Strong work ethic. *Must be an effective team player. *High level of honesty and integrity. *Able to handle multiple tasks simultaneously. *Strong leadership skills. *Excellent communications skills, both written and verbal. *Results oriented. *Able to think strategically while driving tactical action plans to reach the desired future state *Able to apply tools such as DMAIC, PDCA and Kaizen to decrease process variability, eliminate waste and enhance processes as well as utilize problem-solving skills and root cause analysis to provide business solutions. *Excellent personal computer skills, including all MS Office applications are required.  MS Vision and Minitab experience desired.

Physical Requirements:

*Occasionally requires lifting as appropriate to perform duties and responsibilities.

Working Conditions:

*Open office environment. *Some overtime required as special projects arise. *Limited travel may be necessary to support projects

Education:  Bachelor's degree from an accredited college or university required.  MBA or relevant graduate degree preferred.


Experience:  3 - 5 years professional work experience including data analytics, business analyst, and continuous process improvement with demonstrated abilities in problem-solving and team projects or advanced degree and applicable work experience.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources






88 days 1 hour ago

NRG Energy, Inc.


Continuous Process Improvement Analyst NRG Energy, Inc. - Houston, TX, United States


Location: Houston, TX

Company Profile:
NRG is a Fortune 500 and S&P 500 Company is one of the country’s largest power generation and retail electricity businesses. Our power plants provide about 47,000 megawatts of generation capacity and our retail and thermal subsidiaries serve more than 2 million customers in 16 states. In addition to our generation assets, we own and operate the following subsidiary companies