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Contact Center Rep.

KeyCorporation - Cleveland, OH

About the Job:In a financial services contact center environment, the Online Banking Specialist, will receive inbound service calls from our clients. While interacting with clients, the Online Banking Specialist, will answer inquiries, resolve issues, respond to client needs, uncover and explore opportunities to sell additional products and services, and make qualified sales referrals.Key's application process for this position requires that you complete a Virtual Job Tryout (R), which is an interactive experience via the Internet that takes approximately 45 to 60 minutes to complete. When applying, please provide a valid email address on the application so that Key may send an email with a link to you for completion of the VJT. This position sits in Brooklyn, OH.ESSENTIAL JOB FUNCTIONS:
Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous. Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution.
Research and provide verification and documentation of client issues and resolution.
Maintain thorough knowledge and understanding of KeyBank's products and services.
Effectively educate clients on the features and benefits of Key's products and services.
Recognize client needs and opportunities to offer additional or enhanced products and services.
Knowledgeably respond to and overcome client objections.
Act as peer mentor to other Banking Specialists, including those recently hired into the same functional unit. Display consultative selling skills to build rapport, strengthen and expand client relationships.
Recognize and effectively act upon client retention opportunities.
Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate.
Refer clients to the appropriate sales source for sale closure.
Strong interest in technology to include mobile, emails and computers.
Adhere to established policies and procedures related to servicing, sales, regulatory compliance, quality, and sales client contact strategy
High school diploma or GED.
1 to 2 years client services and/or sales experience required.
Work experience requiring multi- tasking and attention to detail.
Demonstrated success in problem solving and resolving client issues/concerns.
Ability to work in a fast paced, high volume, and high pressure environment.
Strong interpersonal and written communication skills.
Computer proficiency with knowledge and experience in Windows environment.
ABOUT KEY:KeyCorp’s roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation’s largest bank-based financial services companies with assets of approximately $136.5 billion at December 31, 2016. Key provides deposit, lending, cash management and investment services to individuals and small and mid-sized businesses in 15 states under the name KeyBank National Association and First Niagara Bank, National Association, through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.ABOUT THE BUSINESS:Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.FLSA STATUS:Non-ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

11 days 10 hours ago



Contact Center Rep. KeyCorporation - Cleveland, OH, United States


Location: Cleveland, OH

Company Profile:
It's the most important thing we do. Our nationally recognized industry experts with KeyBanc Capital Markets Inc. and dedicated financial professionals at KeyBank are focused on your business, every day. We demonstrate our value through our broad financial platform and our commitment to