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Centene Corporation

Contact Center Quality Specialist I

Centene Corporation - Tucson, AZ

Contact Center Quality Specialist I

Job Description

Position Purpose: Conduct quality monitoring and auditing of all call agents at assigned call centers and plans.

Perform quality check of calls received for new call centers and existing plans

Identify and monitor trends and quality risks

Deliver quality performance feedback to call agents and management

Actively participate in quality calibration sessions with quality team members and call center management

Assist with identifying and providing training in response to trends and patterns identified

Assist with developing policies, procedures, and performance standards for call centers

10-15% travel require

Qualifications

Education/Experience: High school diploma or equivalent. 3 years of call center experience. Knowledge of insurance or managed care products and procedures preferred. Bachelor's degree preferred. Bilingual/Spanish desirable.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Skills/Requirements

Job Reference #:

1071609

6 days 10 hours ago

Centene Corporation

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Contact Center Quality Specialist I Centene Corporation - Tucson, AZ, United States

   

Location: Tucson, AZ

Company Profile:
Founded as a single health plan in 1984, Centene Corporation (Centene) has established itself as a national leader in the healthcare services field. Today, through a comprehensive portfolio of innovative solutions, we remain deeply committed to delivering results for our stakeholders: state governments, members, providers, uninsured individuals and families, and other healthcare and commercial organizations