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Bank of America Corporation

Concierge Sales Assistant Associate- Spanish Bilingual Required - Home Loans Team - Chandler AZ

Bank of America Corporation - Chandler, AZ

Job Description:

Job Description:

Receives inbound or places outbound calls to current and prospective Bank of America mortgage clients. Identifies client service and sales needs and then transfers clients to appropriate department. Uses computerized system for tracking, information gathering and/or troubleshooting. May answer inquiries and resolve problems. Requires basic knowledge of the organization, products, and/or services. Requires ability to navigate a computerized data entry system or other relevant applications. Requires strong customer service skills.

Required Skills:

Previous customer service/sales experience

Ability to seek solutions for customers in a fast-paced environment

Solid understanding of the Inbound Call Center and Sales industry

Ability to adapt quickly to change

Proven ability to meet and exceed sales, productivity and quality monitoring goals

Excellent PC and communication skills

Must be a team player

Capability to deviate from standard screens, scripts and procedures

Excellent problem-solving skills

Spanish Bilingual Required

Desired Skills:

1 years of customer service experience

1 years of telephone experience

Posting Date

: 05/29/2018


Chandler, AZ, 2595 W. CHANDLER BLVD., 2595 W CHANDLER BLVD,

- United States


: No

Full / Part-time

: Full time

Hours Per Week

: 40


: 1st shift

22 days 11 hours ago

Bank of America Corporation


Concierge Sales Assistant Associate- Spanish Bilingual Required - Home Loans Team - Chandler AZ Bank of America Corporation - Chandler, AZ, United States


Location: Chandler, AZ

Company Profile:
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.