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UnitedHealth Group

Community Outreach Representative, Dual Special Needs / Medicaid - Western Tennessee

UnitedHealth Group - Memphis, TN

Community Outreach Representative, Dual Special Needs / Medicaid - Western Tennessee

Job Description

Position Description

You never thought your career could help millions of lives. Well, here you can. As a Marketing Specialist, you'll utilize innovative strategies and programs to ensure access to health care coverage for the underserved and impact millions of lives. You'll use your energetic, empathetic approach to marketing and add value to our team. Through community marketing and outreach efforts, you will have direct impact on membership growth and retention. You'll use your creativity, strategic lens and outspoken attitude to be part of an elite team to rewrite the history of UnitedHealth Group. Join us and start doing your life's best work.(sm)

A Community Outreach Representative (COR) is a community based role aimed at forging community relationships, brand awareness and promoting the DSNP product. The purpose of this position is to develop relationships in the community to increase and open the door to opportunities for qualified, local sales agents. The COR must be licensed to be able to discuss benefits and train in the community as well as make member presentations.

Relationship building with Community Based Organizations (CBO) as well as key Providers and Specialists (PCP, Dental, etc.) that have density in the dual eligibility population, along with strong presentation, verbal, organizational and leadership skills is the key to the success of this position. This position will bring a sense of self-gratification as the CSR will be providing knowledge, resources and help to those in our community who are in need and offering a more meaningful health care experience. This will be done by identifying and nurturing relationships in the community as a UnitedHealthcare relationship. Holding compliant formal and informal events in a niche market to open the door for brand awareness, member and community education and facilitate the opportunities for qualified, local sales agents to engage will be a focus.

COR’s will partner with the community outreach team, CHOICES Member Advocate team, local CBO’s and Provider Advocate team to ensure the DSNP product is advertised in the community and open marketing opportunities. COR’s have a required monthly event goal and will be compensated with a base salary with an RRP incentive plan, along with clear performance management expectations. The COR will track all activities, events, leads and lead progress, sales, appointments, contacts and relationship progress daily.

If you are located in Western Tennessee, you will have the flexibility to telecommute* as you take on some tough challenges.

Required Qualifications:

HS Diploma

Minimum of 2 years of Medicaid or Medicare experience

Minimum of 2 years of Community Outreach or Community Marketing/PR experience

Possess a valid Health & Disability License for the state of TN or be eligible to obtain within 60 days of hire

Must have Excel spreadsheet acumen to provider reports weekly/monthly on sales

Must be willing to travel within the assigned territory

Must possess a valid and current driver's license and have access to reliable transportation

Must meet commitments consistently, work independently, ability to focus on the goal and have strong work ethic

Ability to act quickly with a focus on flexibility with excellent time management skills due to numerous deadlines

Demonstrate character and integrity, doing the right thing for the consumer at the right time and go the extra mile

Strong ability to overcome objections and be a solution provider

Collaborating ability to support the team focused environment and to foster relationships within a matrix managed environment

Proven ability to quickly gain trust, influence and follow through to meet the objective

Preferred Experience

Bachelor’s Degree

Experience conducting presentations to community stakeholders and leaders

Software bConnected experience

Careers at UnitedHealthcare Community & State.

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Community and State, C&S, Medicaid, DSNP, Dual Special Needs Plan, Community Outreach, Member Outreach, Western Tennessee, TN


Job Reference #:


13 days 17 hours ago

UnitedHealth Group


Community Outreach Representative, Dual Special Needs / Medicaid - Western Tennessee UnitedHealth Group - Memphis, TN, United States


Location: Memphis, TN

Company Profile:
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term