Community Marketing Program Manager ~ SeattleWyndham Hotels & Resorts, LLC - Seattle, WA
Community Marketing Program Manager ~ Seattle','1717438','!*!Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states: We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. · We delight our customers by meeting their needs or exceeding their expectations.· We are memory makers. Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.
JOB SUMMARY: Responsible for Marketing activities. Primary responsibility includes direct management of marketers, exceeding budgeted tour flow and VPG, guaranteeing excellent customer relations, and hotel management relationships.
Direct Marketing team to exceed budgeted tour flow and APG through training, motivation, and strategic schedulingAssure team compliance with wage and hour process and procedures. Assure team compliance with department and company policies and proceduresApprove and submit employee payroll in a timely manner Field Management- motivate, train, oversee CMAs presentations, processes and timeliness and deliver supplies. Must be able to lift up to 25 lbs.Resolve Guest Issues, complaints within department guidelines MUST be completely proficient in Excel, run reports and manage monthly schedule ranking spreadsheetResort tour reception and sales/marketing liaison to manage gifting and qualification questionsRecruiting, Interviewing and Hiring CMAsThis position will require oversight of Training by supervisors, both new hire and ongoing Personnel performance management including written notices and terminationsAttendance record keeping and compliance with company standardComply with Human Resource and company policiesUse of personal vehicle, valid driver's license and insurance requiredMust be able to work flexible schedule, nights and weekends includedMust be proficient at Excel, Power Point, Word (Microsoft Office)Self starter who likes to work independentlyGood Communication skills, approachable, outgoing, friendly and likeable personalityHistory of reliability, dependability and effective follow through','!*!Minimum Qualifications:
Previous Wyndham marketing experience desired.
Proven ability to remain calm and focused in emotionally charged and challenging situations
Proven ability to focus on details, develop procedures, write memos and emails, communicate effectively with all levels of personnel, marketers, managers, corporate employees, Senior level management
Proof of Analytical ability for reporting and forecasting','Marketing','United States of America-Washington-Seattle','','Regular','Full-time','Wyndham Worldwide','Dec 6, 2017','Community Marketing Program Manager ~ Seattle
10 days 5 hours ago
applyCommunity Marketing Program Manager ~ Seattle Wyndham Hotels & Resorts, LLC - Seattle, WA, United States
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.
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