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Jones Lang LaSalle Incorporated

Communications Specialist

Jones Lang LaSalle Incorporated - Pennington, NJ


About JLLJLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the third quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of September 30, 2017, LaSalle Investment Management had $59.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit ir.jll.com.JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers. We are: • A LinkedIn 'Top Company: Where the World Wants to Work Now' • A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong • World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years • America’s 100 Most Trustworthy Companies from Forbes Magazine • #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com. Information Security StatementEmployees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems. SUMMARYReceive incoming calls, email and web requests from a variety of geographically dispersed facilities, monitor security access systems and alarms, and coordinate the response of appropriate resources while providing excellent customer service. ESSENTIAL FUNCTIONSOPERATIONS
Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned call backs
Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources
Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols
Monitor access control systems and assign appropriate resources to investigate alarms
Adhere to business unit specified client driven standards.
Complete data entry using multiple work request applications
Monitor video surveillance systems
Monitor and operate multi-site radio system
Communicate crisis alerts to key stakeholders and employees
 REPORTING
Maintain individual Daily Activity Logs
Complete Incident Reports as required
 OTHERComplete and maintain Public Safety Tele-communicator I Certification and Emergency Medical Dispatch Certification EDUCATION AND EXPERIENCE
High School diploma or equivalent
Associate’s degree, preferred
1 year in a security or law enforcement environment, communications center preferred; 2 years, preferred
Additional experience in emergency medical services or fire service, preferred
Experience utilizing video surveillance systems, preferred
 CERTIFICATIONS AND LICENSES
CPR Course Completion, preferred
Emergency Medical Technician, preferred
Public Safety Tele-communicator, preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Proficient in Word, Excel and other Microsoft Office Suite programs
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail oriented
Technical knowledge of C-Cure 9000 Access Control System, preferred
PHYSICAL WORK CONDITIONS/ENVIRONMENT
Ability to sit for long periods of time
Willing to work 12-hour shifts on days, nights, and weekends
#LI JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.

9 days 7 hours ago

Jones Lang LaSalle Incorporated

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Communications Specialist Jones Lang LaSalle Incorporated - Pennington, NJ, United States

   

Location: Pennington, NJ

Company Profile:
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.