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Moses Cone Health System

Communication Spec MHC CareLnk

Moses Cone Health System - Greensboro, NC

Job Description
Location: CarelinkSchedule: 24 hours per week, 12 hour days, Saturday and Sunday: 7am-7pmEDUCATION:Required:High School Diploma or equivalent Medical terminology course completion or equivalent experience with medical terminology required.LICENSURE/CERTIFICATION/REGISTRY/LISTING:Required:BLS (CPR) - AHA Health Care Provider BLSPreferred:North Carolina Medical Responder.EMT or EMD certifications.APCO Basic Telecommunicator certifications.Public Safety experience preferred. (Police, Fire , EMS or 911 Center)JOB SUMMARYThe Communication Specialist facilitates communications regarding patient transfers, referral admissions and disseminates transport requests to the transport teams as appropriate as to allow for an immediate response to the patient. In addition facilitates physician-to-physician consultation, referrals and admissions for physicians seeking services from Moses Cone Health System. The Communicator serves as a primary point of contact for Moses Cone Health System and the secondary Market for referrals. The Communications Specialist will also be responsible for data entry for each incident into the Computer Aided Dispatch System (CAD System), communicating with other departments of Moses Cone and surrounding hospitals, coordinating activities with area public safety agencies and 911 Communications Centers to assist with dispatch and transfer of patients.MAJOR WORK ACTIVITIES:Demonstrates the ability to effectively utilize various communications devices in various situations such as Computers, pagers, voice communications devices (Two-Way Radios) and situations such as Computers, pagers, voice communications devices (Two-Way Radios) (20%)Demonstrates clear and coherent communication skills with all persons throughout the secondary market and within the health system. Maintain ongoing communication with all transport units throughout the entire transport process. (20%)Performs data entry for patient referrals, physician consults, unit response times and other data collection and incorporates this information to improve the referral and dispatch process. (15%)Demonstrates the ability to receive, appropriately triage, and facilitate all incoming communications in an efficient manner. The communicator notifies the Charge Nurse of potential problems, real situations and delays of patient transport. (10%)Maintains accurate and complete follow-up information with referring and receiving physicians and facilities. (10%)Ensures completion of all patient charge information generated by CareLink and coordinates its timely entry into the billing interface. (10%)Contribute to the unit's departmental annual objectives as defined by the Director each year. (10%)Performs other duties and responsibilities as assigned. (5%)WORKING CONDITIONS:Occurs under one-third of the time:Exposure to bloodborne pathogensHazardous waste and/or toxic/caustic chemicalsFumes or airborne particlesiCARE - COMMITMENTS TO CARE:Communication• I will create and engage in conversations of possibility. I will be open to innovation and creativity. I will listen to understand. I will bring ideas for solutions and be open to alternative ideas. I will be open to constructive feedback. I will not engage or listen to negativity or gossip. I will be positive when speaking about Cone Health, my department, and my coworkers. I will be approachable. I will focus on behaviors, not the person, during conflict.Accountability• I will honor my word. I will do what I say when I say I will. I will “clean it up” when I can’t keep my word. I will honormy work agreement. I will be “on the court” instead of “in the stands.” I will follow up in a timely manner on commitments and requests. I will apologize when someone experiences less than excellent service. I will take responsibility for my actions, decisions and performance. I will protect patient safety (best practices: ex – hand hygiene).Respect• I will assume the best of intentions and embrace differences. I will collaborate and seek other people’s input. I will demonstrate courtesy, compassion, and respect with my tone of voice and body language. I will speak positively about Cone Health – managing up coworkers, physicians, departments, patients and visitors. I will ask the person directly involved when I don’t know. I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes. I will care for myself while also respecting others.Empowerment• I will own it, solve it, and celebrate it! I will offer solutions when problems are identified. I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager. I will take charge and do the right thing at the right time. I will make decisions keeping a balance of service, quality, and cost in mind. I will demonstrate Cone Health values. I will seek opportunities to celebrate and have fun. I will recognize good work.I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.Exceptional People Providing Exceptional Care!Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).EXPERIENCE:Required:1 year office support experiencePreferred:2 years office support experience Previous experience with Microsoft Windows® based computer applications.2 years previous telecommunications experience preferred in a 911 Center or equivalent Public Safety Dispatch Center.KNOWLEDGE, SKILLS, AND ABILITIES:Required:• Requires excellent verbal communication skills and exceptional customer service skills.• Requires the ability to perform multiple tasks concurrently with attention to detail; accuracy and organization.• Ability to work with all individuals• Ability to remain calm and professional during stressful situations.• Requires strong computer skills• Requires the ability tperate and use fax machines, computers, copiers, printers.• Ability to type and write with speed and accuracy• Requires knowledge of medical terminology.• Strong interpersonal skills• Ability to visualize computer monitors, medical records forms, and other computer equipment• Requires the ability to communicate via a multi-line phone; and various two-way radio communication devices.• Requires the ability to assess problems and make decisions.• Requires the flexibility to work a fluctuating schedule to include: nights, weekends, and holidays in a department that functions 24 hours a day; 7 days a week.* Physical job demands may be subject to possible modifications to for reasonable accommodation of individuals with disabilitiesTESTING/COMPETENCY:Testing required:Data EntryPHYSICAL REQUIREMENTS:Sedentary Work:Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or; a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Job are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.HEARING/VISIONHear and differentiate low volume sounds in order to make judgments regarding actions neededHear alarm bells, verbal conversations, telephone voices and normal volume soundsClose vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)Color vision (ability to identify and distinguish colors)CONDITIONS OF EMPLOYMENT* Annual flu shot* Annual TB test (if applicable to your job location)* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance* Maintain licensure/certification/registry/listing (if applicable to your job)

13 days 23 hours ago

Moses Cone Health System


Communication Spec MHC CareLnk Moses Cone Health System - Greensboro, NC, United States


Location: Greensboro, NC

Company Profile:
Moses Cone Health System is a multi-hospital system with a range of outpatient services designed to provide care for Piedmont residents throughout all stages of their lives. Residents of our primary service area of Guilford, Randolph, Rockingham and Alamance counties and the city of Kernersville depend on us for convenient, affordable and compassionate care - care delivered regardless of a patient s ability to pay.