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Sallie Mae, Inc.

Commercial Collector

Sallie Mae, Inc. - Austin, TX

Founded in 1991, Gila LLC

offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.

Gila LLC

is a wholly owned subsidiary of Navient Corporation

, a Fortune 500 company publicly traded on the NASDAQ (NASDAQ: NAVI).

Although the Navient

name is new, our business is not. For more than 40 years we learned, evolved, and led in loan management, servicing and asset recovery as Sallie Mae. And now, we continue to lead as Navient

, a company dedicated to helping our clients and our 12 million customers along the path to financial success.

Are you looking to take your collections experience to the next level?

We are currently looking for a results driven Commercial Collector for our Austin, TX location!

The Commercial Collector

agent initiates contact and responds to MSB Business to Business Customers regarding the status of their past due account, the collection and financial resolution of outstanding balances. The billing of Business to Business accounts is performed in another department and this position then notifies and provides information to MSB Business to Business Customers establishing financial arrangements and answers questions about the repayment process.

This job description is intended to describe the general nature and level of work being performed by the individual assigned to this position. Job responsibilities are intended to describe those functions that are essential to the performance of this job. All requirements, however, are subject to possible modification to reasonably accommodate individuals with a disability.

Job Responsibilities:

Establishes contact with assigned MSB Business to Business Customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while keeping strict adherence to all FDCPA, FCRA, TCPA, HIPPA regulations

Uses all available skip trace tools provided to locate and determine viability of business debtor

Other accounts as deemed necessary

Reviews alternatives for payment to MSB Business to Business Customers

Monitors payment status of accounts

Ensures all legal and company efforts have been taken to collect accounts

Maintains proper documentation of discussions with MSB Business to Business Debtors and enters information into computer

Maintains or exceeds pre-established goals relating to the collection of past due accounts

Performs other related duties as assigned by supervisor




High school diploma/GED equivalent

1 year of telephone experience in a customer service, telemarketing or call center environment

At-least 6 months of Collections experience

Skills and Required


Typing of a minimum of 25 words per minute

Data input skills of a minimum of 3,000 alpha and numeric

Ability to learn Fair Commercial Collector Collection Practices Act

Ability to learn and have a comprehensive knowledge of collection steps

Ability to learn and have a comprehensive knowledge of using a predictive dialer

Neatness and attention to detail

Ability to communicate clearly and effectively

Ability to improve questioning and listening skills

Ability to learn how to work independently

Patience and tact in working with customers, sometimes in stressful situations

Promptness and accountability

Abilty to sit of extended periods of time

Must have dependable transportation necessary to meet job requirements

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.




Austin, TX

Date Posted

Dec 5, 2017

10 days 1 hour ago

Sallie Mae, Inc.


Commercial Collector Sallie Mae, Inc. - Austin, TX, United States


Location: Austin, TX

Company Profile:
Sallie Mae (NASDAQ: SLM) is the nation’s No. 1 financial services company specializing in education. Celebrating 40 years of making a difference, Sallie Mae continues to turn education dreams into reality for American families, today serving 25 million customers. With products and services that include 529 college savings plans, Upromise rewards, scholarship search and planning tools, education loans, insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Learn more at Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.