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Goldman Sachs Group, Inc

Collections Team Leader - Richardson, TX

Goldman Sachs Group, Inc - Dallas, TX

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MORE ABOUT THIS JOB

\u003C/h2\u003E\u003Cdiv class=\iCIMS_InfoMsg iCIMS_InfoMsg_Job\\u003E\u003Cdiv class=\iCIMS_Expandable_Container\\u003E\u003Cdiv class=\iCIMS_Expandable_Text\\u003E\u003Cp \u003E\u003Cspan \u003E\u003Cstrong\u003E\u003Cspan \u003EConsumer and Commercial Banking (CCBD)\u003C/span\u003E\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cp \u003E\u003Cspan \u003EConsumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.\u003C/span\u003E\u003C/p\u003E\u003Cp \u003E\u003Cspan \u003E\u003C/span\u003E\u003C/p\u003E\u003Cp \u003E\u003Cspan \u003E\u003Cstrong\u003E\u003Cspan \u003EDigital Finance Description\u003C/span\u003E\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cp \u003E\u003Cspan \u003EDigital Finance, a subdivision of CCBD, is composed of the firm's digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm's first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.\u003C/span\u003E\u003C/p\u003E\u003Cp \u003E\u003Cspan \u003E\u003C/span\u003E\u003C/p\u003E\u003Cp \u003E\u003Cspan \u003E YOUR IMPACT \u003Cbr /\u003E Are you interested in operations and leadership? Are you passionate about providing solutions to customer needs and working with multiple teams to provide exceptional customer service? We're looking for a professional to join our operations team who wants to use their skills to lead and motivate a team of specialists to provide the best customer experience possible. \u003Cbr /\u003E\u003Cbr /\u003E OUR IMPACT \u003Cbr /\u003E Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management. \u003C/span\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Ch2 class=\iCIMS_InfoMsg iCIMS_InfoField_Job\\u003E

RESPONSIBILITIES AND QUALIFICATIONS

\u003C/h2\u003E\u003Cdiv class=\iCIMS_InfoMsg iCIMS_InfoMsg_Job\\u003E\u003Cdiv class=\iCIMS_Expandable_Container\\u003E\u003Cdiv class=\iCIMS_Expandable_Text\\u003E\u003Cp \u003E\u003Cspan \u003EHOW YOU WILL FULFILL YOUR POTENTIAL\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan \u003E\u003Cspan \u003ELearn and master the day-to-day responsibilities of the \u003C/span\u003E\u003Cspan \u003Eloan collections \u003C/span\u003E\u003Cspan \u003Eteam.\u003C/span\u003E\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003E\u003Cspan \u003ELead, manage and supervise the day-to-day operations of a team of up to \u003C/span\u003E\u003Cspan \u003E15 collection \u003C/span\u003E\u003Cspan \u003Especialists.\u003C/span\u003E\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EServe as SME on all loan products and point of escalation to specialists.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EDeliver exceptional service to our customers by providing best-in-class service and solutions to grow customer relationships.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EAct as a point of escalation for difficult customer situations and drafting related correspondence to customers.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EManage, develop, and motivate specialists through effective performance management and guidance. \u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EBe visible and accessible in the team to motivate, answer specialist questions and monitor productivity.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EReview and approve schedules and analyze coverage to ensure scheduling meets business needs.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EConduct live or recorded phone monitors/account audits to evaluate specialists on quality of customer service provided, effectiveness of collection efforts and compliance with company policies.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EParticipate in the planning of small to moderate scope projects.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EManage the tracking, compiling, and completion of reports as assigned.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EDemonstrate advanced banking knowledge with an emphasis on loans and debt consolidation.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp \u003E\u003Cspan \u003E\u003Cstrong\u003E\u003Cspan \u003EBasic Qualifications\u003C/span\u003E\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan \u003ETwo to Three Years' Issue remediation / complaints resolution experience in a call center environment.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EStrong understanding of customer service experience.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EMust be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp \u003E\u003Cspan \u003E\u003Cstrong\u003E\u003Cspan \u003EPreferred Qualifications\u003C/span\u003E\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan \u003EBachelor's degree or equivalent military experience \u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003E\u003Cspan \u003ECollections\u003C/span\u003E\u003Cspan \u003E experience\u003C/span\u003E\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan \u003EExperience in a consumer lending environment \u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Ch2 class=\iCIMS_InfoMsg iCIMS_InfoField_Job\\u003E

ABOUT GOLDMAN SACHS

\u003C/h2\u003E\u003Cdiv class=\iCIMS_InfoMsg iCIMS_InfoMsg_Job\\u003E\u003Cdiv class=\iCIMS_Expandable_Container\\u003E\u003Cdiv class=\iCIMS_Expandable_Text\\u003E\u003Cp \u003E\u003Cspan \u003EThe Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.\u003C/span\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cspan \u003E\u0026copy; The Goldman Sachs Group, Inc., 2018. All rights reserved \u003C/span\u003E\u003Cspan \u003EGoldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.\u003C/span\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E,datePosted:2018-05-02,employmentType:FULL_TIME,industry:Other,hiringOrganization:{@type:Organization,name:Goldman Sachs},identifier:{@type:PropertyValue,name:Goldman Sachs,value:2018-44155},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Dallas,addressRegion:TX,postalCode:75201}}}

16 days 2 hours ago

Goldman Sachs Group, Inc

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Collections Team Leader - Richardson, TX Goldman Sachs Group, Inc - Dallas, TX, United States

   

Location: Dallas, TX

Company Profile:
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals.