Collections SpecialistEMCOR Group, Inc. - Lanham, MD
Combustioneer is a wholly-owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Founded in 1929, Combustioneer offers complete mechanical contracting services from engineering, design, installation and service to HVAC, plumbing, process piping systems, refrigeration and building automation for commercial, institutional and industrial clients.
Collections Specialist’s role is to engage and directly communicate with customers, to secure payment information, follow up on same, and improve cash flow while enhancing customer relations. Position reports directly to the Chief Financial Officer with emphasis on improving the activities of the Credit & Collections department. Excellent communication skills with both external and internal customers.
Essential Duties and Responsibilities
Monitor receivables, identify problem accounts for targeted collections and provide weekly update reports of past due receivables and targeted account balances to management. Interact with customers to obtain additional credit information to establish and support credit lines.
Negotiate payments with current and delinquent customers. Update collection notes in ERP.
Respond to customer requests related to invoices, statements, credit limits, and holds. Interact with operations and billing staff to address any billing issues.
Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution.
Drive collections in credit risk management environment of an acceptable quality in terms of established credit guidelines and metrics, including DSO, bad debt expense and average balances in excess of 60, 90, and 120 days.
Reconcile transactions and balances to maintain accurate accounts.
Recommend credits and adjustments to customer accounts within company policy limits.
Identify accounts requiring collection agency or legal action and coordinate collection with third party contractors.
Recommend account updates and credit limit changes based on payment history, account analysis, and trade research. Recommend credit holds and initiate liens as necessary on significant delinquent accounts as approved.
Generate documents used in the credit function; Excel Reports, AR Statements, invoices, work orders, Collection Letters, Notices to Owner/Contractor, Lien releases, and other documents as may be necessary.
Prepare daily deposits and cash application batches.
And other duties as may be assigned or determined by Management.
Three to Seven
3-7) years in a collections function; Microsoft Office and ERP system experience required. High number of phone calls and emails from both external customers and internal stakeholders. Outstanding communication and customer relations skills required. Demonstrated proficiency with Microsoft Word and Excel required.
Knowledge of Commercial Customer Relations focused in Commercial Collection Techniques. Commercial industry/market credit research, liens and bond experience. Proficient in DnBi reporting software, alerts, notices, and trade validation process. Previous experience in the Mechanical Services / Construction or similar industry desired.
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree in Finance related field from a four-year college or university desired; and three to seven years related commercial collections experience or equivalent combination of education and experience.
Strong written and verbal communication, self-motivated and interpersonal skills. Must have excellent negotiation, problem solving, and professional customer relations skills in commercial collections. Highly motivated with ability to multi-task and adjust to changing priorities in fast-paced environment. Experience in a Mechanical Services / Construction environment focused on Customer Relations is preferred.
**This position will not provide relocation.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled
9 days 14 hours ago
applyCollections Specialist EMCOR Group, Inc. - Lanham, MD, United States
EMCOR Group, Inc. (NYSE: EME) is a Fortune 500 company and global leader in mechanical and electrical construction, industrial and energy infrastructure, and facilities services. A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones via high-quality commercial construction services and facilities services which include planning, installing, operating, maintaining and protecting the sophisticated systems that create facility environments.
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