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Iron Mountain, Inc.

Collections Representative

Iron Mountain, Inc. - Royersford, PA

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions \u2013 records and information management, data management, digital solutions, data centers and secure destruction \u2013 Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information. Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers\u2019 data, no matter what format, location or lifecycle stage it\u2019s in and no matter where it\u2019s kept. We are more than 17,000 people strong and growing. We\u2019ve been a trusted records management leader since 1951. Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
The incumbent is responsible for interacting with our High Risk customers to collect on overdue accounts. Partner closely with internal stakeholders to resolve any customer service issues trends through proactive interactions.

Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate of the portfolio.
Make outbound calls and handle inbound calls associated with the collection portfolio to achieve the target results set by management.
Ability to identify, understand and work with customers to reconcile and resolve disputes/issues that may occur from time to time.
Where necessary escalate significant collection issues to Supervisor or Portfolio Manager.
Properly document within Oracle issues that are hindering collection efforts.
Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue.
Serve as an information source for the field\u2014ability to answer questions and deal with sensitive accounts.
Manage accounts to be placed for external collections.


High School Diploma or equivalent
2 \u2013 4 years of experience in accounts receivable or collections
Exceptional phone skills, strong verbal and written communication skills
Above average organizational skills
Ability to work independently as well as part of a team
Strong time management with the capability of adapting to changing priorities
Ability to utilize internet and applicable search engines for research purposes.
Working knowledge of Microsoft Excel and Word. Above average typing/data entry skills.
Good understanding of the accounts receivable and accounts payable functions \u2013required  
Understanding of billing practices, cash applications and the general collection process \u2013 is an asset

Compliance Obligations:
It is the responsibility of every Iron Mountain employee:

to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
to complete required training within the allotted time frame


16 days 16 hours ago

Iron Mountain, Inc.


Collections Representative Iron Mountain, Inc. - Royersford, PA, United States


Location: Royersford, PA

Company Profile:
Iron Mountain is a storage and information management company, assisting more than 156,000 organizations in 32 countries on five continents with storing, protecting and managing their information. Publicly traded under NYSE symbol IRM, Iron Mountain is an S&P 500 company, a member of the FORTUNE 1000 (currently ranked: 712), and a member of FTSE4Good index. Organizations in every major industry and of all sizes—including more than 94% of the Fortune 1000—rely on Iron Mountain to store and manage their information.