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Clinical Training Specialist - RN*

Wellcare - Chicago, IL

Clinical Training Specialist - RN*','1703620','!*!About WellCare: WellCare Health Plans, Inc. is a Fortune 500 company traded on the New York Stock Exchange (symbol: WCG). It provides managed care services targeted to government-sponsored health care programs, including Medicaid, Medicare, Prescription Drug Plans and the Health Insurance Marketplace. Headquartered in Tampa, Fla., WellCare offers a variety of health plans for families, children, and the aged, blind and disabled. The company serves approximately 4 million members and employs approximately 6,500 people nationwide as of Sept. 30, 2014. For more information about WellCare, please visit our website at or view our videos at All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.','!*!Designs and delivers job-specific training programs and participating in the consultation, facilitation and coaching of employees to support the implementation of business strategies.

DEPARTMENT:  Health Services

REPORTS TO:  Sr. Director, Field Health Services


Trains, facilitates and assesses training programs for the market/field based nurses and health services staff in office and remote settings.

Assesses, implements and evaluates instructional materials including training manuals, facilitation guides, training activities, role play scenarios, assessments, teaching aids, self-paced study and performance evaluation tools.

Conducts research for needs assessments and provides written complete detailed recommendations to the management and Market Leadership.

Mentors group dynamics to preceptors through the use of “learner focused” environment and adult accelerated learning methods.

Develops and conducts audits to identify training needs and opportunities for performance improvement for health services utilization management department.

Reviews all programs assigned and continuously ensures they meet the rigorous standards that are set forth by WellCare .

Produces professional presentations and training materials using MS Word, PowerPoint and other desktop publishing software.

Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers.

Organizes the enrollment of students, assemble necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions to enhance the training process.

Coordinates and schedules training programs, and prepares training status reports.

Applies knowledge of adult learning theory to design and develop blended learning solutions, including e-learning, multimedia, job aides, exercises, activities, testing and evaluation materials.

Assesses the “job fit” of students during training and immediately reports progress directly to management and Market Leadership.

Performs special projects as needed.

Additional Responsibilities:

May need to travel to additional office sites within the state.

*LI-Wellcare','!*!Candidate Education:

Required a Bachelor's Degree in a related field

Required formal training in adult learning principles preferred (college level classes, or advanced certification training Candidate Experience:

Required 3 years of experience in clinical practice in a hospital, clinic or other provider setting

Required 2 years of experience in managed care or a case management role

Preferred experience with Government Programs, Medicare and Medicaid

Preferred 1 year of experience in Design and Delivery of training programs using strong facilitation and communication skills. Evaluation of learner needs assessment of training programs and implementation of learning solutions for performance enhancement.

Preferred direct training experience with member services, claims, customer service, call center and/or health management organization

Preferred experience in the following areas/competencies is advantageous: Claims / Member Services / Health Services / Call Center / Sales / Provider Relations Training and development / Corporate University/ HMO, managed health care or Insurance professional/ Curriculum development specialist/ Team leader for groups of 25 or more/ Online training / Computer based learning professional/ Public speaker / seminar leader Candidate Skills:

Advanced demonstrated written communication skills

Intermediate ability to analyze information and covert related activities into a comprehensive work plan

Intermediate ability to drive multiple projects

Intermediate ability to effectively present information and respond to questions from peers and management

Intermediate ability to implement process improvements

Intermediate ability to analyze and interpret financial data in order to coordinate the preparation of financial records

Advanced demonstrated time management and priority setting skills

Advanced ability to work independently

Intermediate ability to proof large bodies of materials

Intermediate demonstrated organizational skills

Intermediate knowledge of healthcare delivery

Advanced ability to solicit creative ways to improve upon curriculum materials and programs Licenses and Certifications:A license in one of the following is required:

Required Licensed Registered Nurse (RN) Technical Skills:

Required intermediate Microsoft Word

Required intermediate Microsoft PowerPoint

Required intermediate Microsoft Outlook

Required intermediate Other Ability to learn company approved software and other industry software in order to perform job duties

Preferred intermediate Microsoft Excel

Preferred intermediate Articulate

Preferred intermediate Adobe Acrobat


Bilingual helpful ','US-IL-Chicago','29 North Wacker Dr','Suite 300','Chicago','60606','','Yes, 20 % of the Time','No','No','Clinical Training Specialist - RN*'

8 days 18 hours ago



Clinical Training Specialist - RN* Wellcare - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
WellCare Health Plans, Inc. focuses exclusively on providing government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, to families, children, seniors and individuals with complex medical needs. The company served approximately 3.8 million members nationwide as of Sept. 30, 2015. For more information about WellCare, please review our website and view the company’s videos. WellCare has developed a full complement of expertise in three major areas of government-sponsored health care…. Medicaid, Medicare Advantage and Medicare Prescription Drug Plans. Leveraging our expertise for our members' benefit is a key part of the value we bring to our members. WellCare focuses on those members who are dually eligible for both Medicaid and Medicare. This is an area of specialization that many other health plans simply do not have. We are committed to continually improving the quality of care and service that we provide to our members. We help our members access the right care at the right time in the appropriate setting. For some members, this includes the use of coordinated care teams and community partnerships. And we’re focused on government customers and use a disciplined approach to ensure a competitive cost structure.